How a Government Agency Uses Research to Understand Public Priorities – Part Two

Washington State Capitol Building

In my last post, I told the story of how the Washington State Transportation Commission used an online panel of Washington State Ferries riders to collect feedback from citizens and report the results to the state legislature. “The light bulb went off for all of us,” Griffith added, “ Since then, we’ve continued to grow […]

How a Government Agency Uses Research to Understand Public Priorities – Part One

Washington State Ferries

Government agencies that want to use technology to listen to their citizens would do well to follow the model of the Washington State Transportation Commission. Like all government agencies, WSTC has a lot of responsibilities. One of those is to do the mundane tasks required of any transportation agency, including setting toll rates and ferry […]