Exclusive: Dr. Minh Duong-van Applies Physics Principles to Text Analytics

Dr. Minh Duong-van

At the Net Promoter Conference I had the honor of meeting and conducting an interview with Dr. Minh Duong-van, a renowned physicist in the field of chaos theory.  Dr. Minh was at the conference for the announcement of a partnership between his company, Metavana, and Satmetrix, the Net Promoter Company, to create a Social Net […]

Satmetrix Reveals Social Net Promoter Score

spark

The big news from the opening day of the Net Promoter Conference yesterday was Satmetrix‘ partnership with Metavana to offer a new “social” Net Promoter Score called the SparkScore. Net Promoter is an approach to customer satisfaction measurement.  The new SparkScore is Satmetrix’ approach to the growing field of text analytics and sentiment analysis. The […]

Breaking Through White Noise

White Noise

One of the challenges of conducting research by listening to social media channels is the sheer amount of noise that exists around any given topic. Twitter alone sees more than 90 million new tweets per day, and everyone knows that only a fraction of that is what we’d call “legitimate” (once you rule out the […]

DiscoverText Analysis from the State of the Union

One of the partners in the SurveySwipe State of the Union mobile study experiment was DiscoverText – a company that does intelligent text analysis of extremely large datasets (i.e. “What are people saying about the State of the Union on Twitter?”) DiscoverText has released the raw datasets from the text analytics portion of the study. […]

DiscoverText aims to reinvent Text Analytics

I got introduced to Stu Shulman – a Political Science Professor out of UMASS-Amherst through a common friend in DC – as I was making the rounds in DC for our IdeaScale Federal Government business. I got hooked to what he was doing with Text Analytics and the sheer volume of research he has done […]