Social Media Research – How to optimize your Facebook Surveys

Kreg Atterberry commented on my last post on Social Media Research – Using Facebook for Survey Invitations and Market Research – He said:

Facebook rewards ads that keep it on the site. Direct the survey takers to a fan page with a special tab for your survey. It will cost you about half as much for running the same Facebook ad and not directing to an outside URL.

He actually brings up a very good point – one from a financial and economic standpoint – Facebook has different rates for ads that go to Facebook pages, than ones that go outside the network – Its obvious from their standpoint – the end-user is still in FB and FB has the potential to monetize the user further (after they’ve given you the click – and billed you for it.)

Another consideration is the user experience. If the users feel, the user experience is uniform they are more likely to continue and take part in the survey.

This brings up the question – How do I set this up? The basics is as follows:


Step 1: Create a Fan Page 
- If you are a business – then you should already have a Fan Page – if not, this is a good time to create one!

Step 2:

Create a new page or edit an existing page:

Step 3(a):

Add a Tab to the Page (OK This is tricky)

Step 3(b):

Find the FBML App:

Step 3 (c) :

Add it to your page:

Step 4: 

Add some content to the newly added Tab: (You can add your survey in an iFrame)

Step 5:

Finally Make your new tab the “Default” tab for your Page.

Social Media Research – Using Facebook for Survey Invitations and Market Research

Today, Sanja Licina, Senior Director – Talent Intelligence for CareerBuilder and I gave a presentation to the the American Marketing Association – as part of the virtual conference- talking about the future of Market Research and beyond. The slides are embedded below (at the bottom of this post.)

One point got a lot of questions was using Facebook to recruit participants in a survey. Essentially turning Facebook into a giant panel – and asking Facebook users to come and participate in a survey. If you think through this a little more, Facebook offers a self-service model for displaying ads – and ads can be invitations to come to take a survey (not just playing farmville!)

Facebook also allows you to target your audience very specifically – based on traditional demographic models (age, gender, sex etc.)

So here is a step by step instructions on how to recruit users to come to a survey from facebook:

Step 1: Login to Facebook and Click on “Create an Ad”

Step 2: Change the destination to “I want to advertise a web page”

Step 3: On the URL – enter the URL to your survey

Step 4: Choose targetin

Step 5: Define a budget – and Let it rip!

We’ve used this model successfully on a few campaigns!

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