Does Influence Really Matter?

Author’s Note: This article originally appeared on the AMEX Open Forum blog —  I wrote it to get people to seriously think about authority and influence.

I’ve been thinking a lot about influence lately.  It seems that I’m not the only one.  Influence isn’t just for celebrities any more.  Small business has gotten into the game as well.  Mike Michalowicz wrote an article that talked about how you can grow your business by connecting with influencers.  And Guy Kawasaki gives us a real life example of  how you can create a path for influencing behavior by setting up an environment for easy compliance.

Why Influencers Matter to Small Business?

Influencers matter to your small business in the same way that segmentation matters to your marketing message – they simplify and cut the cost of communicating to large groups of people.

We’ve been conditioned to think of celebrities as influencers because a single mention from them can set product sales soaring.  During the times of network media domination, small businesses rarely got to participate in this kind of promotion.  But the advent of new media with its wide reaching social networks has suddenly made it possible (even easy) for small businesses to reach their target audience by investing their time rather than money.
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The Dilemma of Social Media Measurement

[Editor's Note: The  following post by Michael Wolfe was originally published by and is syndicated with permission by The GreenBook Blog.]

Everyone with any sense of what is going on in the field of marketing right now knows that there is almost a mad frenzy about social media, the likes of which we have seldom seen. In fact, this frenzy has become so strong that it has spawned almost a gazillion self-proclaimed experts and gurus. It almost feels like the American Wild West, with the itinerant snake-oil salesman coming to town to sell us a bottle of his miracle cures.

As I have reviewed the literature on this subject, there appears to be three camps or approaches towards social media measurement. These are as follows:
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Online Influencers: Barely Licensed

In Ketchum and myYearbook’s recent survey of 13 to 19 year olds, they found that teenagers are some of the most active online social influencers. How do these teens spend their time? They text, update, hang out on social networking sites for about two hours each day, they make purchases and then they talk about those purchases. In fact, in terms of brand advocates and brand adversaries, the teens may be the best resource for online feedback.

Many people have stated that teens that spend that much time online must remain isolated and antisocial. But this report shows that on Saturday nights, these teens are also the ones most likely to be out and about at a party. Surprisingly, those teens that are most social online are also most social offline.