An Interview with Rob Fuggetta of Zuberance

Rob Fuggetta

I recently had the chance to sit down with Rob Fuggetta, the CEO and founder of Zuberance and the author of Brand Advocates. Zuberance is combining a more traditional metric – the Net Promoter score – with social media. This is a great example of combining research and internet technology to create something entirely new […]

A Discussion of Text Analytics with Michael Tupanjanin

Michael Tupanjanin

What follows is the next in a series of interviews I conducted at the Net Promoter Conference in San Francisco last month.  If you missed my video interview with Dr. Ming Duong-van, you’re going to want to click over for a listen to his fascinating interview.  Still to come is an interview with Satmetrix CEO […]

Net Promoter Conference February 2-3, 2012

Net Promoter

I’m really excited to let you know I’ll be attending the Net Promoter Conference in San Francisco on February 2-3, 2012. I’ve wanted to attend a Net Promoter event for some time now, but this is my first time doing so, and I’m really looking forward to it. You can expect continuing coverage of the […]