CX Trends, 2015 Style

CX trends for 2015

In a recent webinar, MaritzCX took a stab at highlighting five key CX trends affecting the customer experience. The five forces changing the customer-experience world include: “It’s about me” “Desperately seeking human” “I knew you wanted that” “The clear blurred line” “TechnoUbiquity” The stage was set first by reviewing the two primary types of companies: […]