Why Millennials and Co-Creation Are a Perfect Match

East Side Gallery in Berlin

Selfish, spoiled, and egotistical are commonly used to describe Millennials. As a Millennial myself, I find these words harsh. It’s difficult to compare generations, when each cohort has different circumstances to face. As we all know, times have changed drastically, including, most notably, the Great Recession that left the majority of Americans struggling to make […]

How Can We Harness Entrepreneurial Innovation?

Lightbulbs of Thomas Edison and infringers

Every company wants to have the next great product or service. Some of the most disruptive ones lately have come out of the sharing economy—think Uber or Airbnb. The vast majority of these ideas have come from independent individuals who build companies around an idea rather than ideas within the framework of a company. In […]

Consumer Co-creation Closes the Gap between Customers and Companies

"Mind the Gap" London Underground notice

Have you ever had a brilliant product idea or modification for your favorite brand? Did you ever try to communicate your idea to the company? Perhaps you didn’t know where to begin, and if you did, you probably didn’t get far. Even when companies provide a “Contact Us” form or customer service line, something seems […]

Co-creation: What’s in It for Consumers?

group painting graffiti

Whenever we refer to customer co-creation we always talk about all the different ways our clients can utilize it.  We stress to them that co-creation opens a two-way conversation with their own customers and they can connect with their customers in a way that they have never been able to before.  This month I want […]

Community Management Is Like Gardening

community garden with mother and child

Everyone is talking about Generation Z these days.  You know them … they are today’s tweens and teens—the kids just behind the Millennials, to whom everyone wants to talk. And with the buzz about Generation Z come the inevitable suggestions on how best to reach this group of young up-and-comers for online market research. These […]

10 Questions Every Online Community Manager Should Ask Themselves About Engagement

Group Of Happy Multi-Ethnic People Holding Colorful Empty Speech Bubbles

As a community manager at KL Communications, a big part of my job is continuously hunting for ways to engage our online research community members. We make engagement (and increasing engagement!) a focus every day, from re-evaluating member communications, incorporating new gamification elements, creating picture and video posts, to developing easy and convenient mobile apps, […]

A Community Manager Goes Back to Basics

Speech Bubble Icon on the Brick and Plastered Wall.

The role of community manager is a growing one that requires near-constant innovation and skill in various disciplines. In my search for new resources on the old cornerstones, I recently watched a webinar conducted in November 2013 by Dennis Shiao, director of product marketing at DNN Corp: The Seven Traits Of Highly Effective Community Managers. […]

The Role of Fast Failure in Driving Innovation

Innovate or Die book cover

Thomas Edison is famous for the quote “I have not failed. I’ve just found 10,000 ways that won’t work.” Jack Matson, PhD, Emeritus Professor of Environmental Engineering at Penn State, takes this a step further, coining the phrase “Intelligent Fast Failure.” I recently read excerpts from his book called Innovate or Die: A Personal Perspective […]

What We’re Reading – Respondent Engagement

Happy Monday to all! We’re digging into our blog roll this morning, and finding an endless supply of interesting content worthy of your attention. Here are a few pieces in particular that should be on your radar: A New Model for Respondent Engagement – Our good friends over at the GreenBook Blog have nailed it out of […]