Game Over. Let the Tablet Surveys Begin.

TabletThere’s some stunning new data on tablet computer and e-reader adoption in the U.S. from our friends at the Pew Internet & American Life Project.

According to the center’s director, Lee Rainie, “the share of adults in the United States who own tablet computers nearly doubled from 10% to 19% between mid-December and early January”.  E-reader growth was similarly dramatic.

Rainie pointed out that this sharp growth came after a period where there was “not much change” in the growth of tablet computer ownership.  ”As the holiday gift-giving season approached,” Rainie added, “the marketplace for both devices dramatically shifted.  In the tablet world, Amazon’s Kindle Fire and Barnes and Noble’s Nook Table were introduced at considerably cheaper prices than other tablets.  In the e-book reader world, some versions of the Kindle and Nook and other readers fell below $100.”

This is a shocking level of growth for any new technology.

Remember, when the iPad first came out, the doubters were numerous and vociferous.  There were many, and there are many still, who feel tablets don’t serve a useful purpose that can’t be served by either a smartphone or a laptop.  To these doubters, a tablet is something of a novelty, with dubious staying power.

This new data leaves no doubt:  Game Over.

People want tablets, and they want them very badly.  And as Rainie pointed out, the introduction of cheaper iPad alternatives – the Nook and the Kindle Fire – is making tablet computing much more accessible. The tablet is here to stay in a big way.

So what should we make of this phenomenon in the context of market research?

Should we drag our feet, like so many of us did when it came to the adoption of online research a mere decade ago?

Obviously not.

The advent of the tablet is a major opportunity for many people in many industries.

For researchers, the appealing features of tablets are as obvious as they are many:

  • Bigger screens = better user experience
  • Multi-touch technology = ease of use
  • Portability = data collection flexibility
  • Advanced computing power = sophisticated presentation of stimuli and interaction with respondents

Services like Survey Analytics’ SurveyPocket have already begun to break methodological ground with innovative tablet-based research applications.  I look forward to seeing the many creative ways researchers think to take advantage of the charms of the tablet computer in 2012 and beyond.

Let the tablet surveys begin.

iPads! Get Yer iPads Here!

[Editor's Note:  This post was originally published on the SurveyPocket blog.]

SurveyPocket is such an awesome system for mobile field data collection, that we wish any researcher could use it anytime they’d like.

However, the sad reality is that some projects require more than just a couple of tablet devices.

Not everybody has a stack of iPads laying around, waiting to be used for research.

Except us, that is.

Yup.  We’re so excited to get you rocking on your next mobile data collection project, that we went out and bought 20 iPads specifically so you can use them for your next research project.

All our iPads are pre-loaded with a copy of SurveyPocket.  And of course, we provide you support along the way.

Call us impetuous.

Call us crazy.

But whatever you do, make sure to call us to arrange to use our iPads for your next project.

Are iPads and Tablets redefining enterprise productivity?

I want to share two anecdotal stories around how I came to understand that tablets, driven by the iPad, are not just consumer devices that let my 3 year old play Angry Birds, but rather are finding their way into the enterprise and the small business eco-system.

Montessori School

My 3 year old daughter goes to a local Montessori school here in Issaquah, Washington, a suburb of Seattle, where I live. The school is pretty well funded and is run by a very progressive individual. This summer, instead of having a paper and pen to check in and check out kids, they had a Dell Tablet – with an app – to check in and check out the kids. I figured – “Huh. Cool!”  So now they can digitally track who is in school and who is out. A few things jumped out to me:

a) The school can now give me the exact date/time when kids are checking in and checking out.

b) The tablet itself is portable – so as parents are picking up the kids, the teachers hand over the tablets to the parents right in their cars.

c) Multiple tablets can be used in parallel.

All this was achieved with 3 or 4 simple Android-powered Dell Tablets.  No custom hardware or software. Well ok – someone had to write a custom app for Montessori checkin/checkout with a 4 digit pin et al. Being a geek myself, I can see writing an app like that not being a particularly daunting task.

Here is the punch-line: they can now (and they did) automatically bill me for late pickups! It’s all recorded!

iPads in Hotels

I was in Florida for a business meeting and was staying in a mid-market hotel in Tallahassee. They used an iPad for self-service check-in and checkout. No need to stand in line. They outfitted 3 iPads kiosk-style and had a custom app to focus the user experience. Being the geek, I played around with it. It did it’s job. Now compare that to the cost/structure involved with putting in dedicated consumer-facing devices – for example, the airline self-checkin systems. These are not cheap – but the mid-market hotel chain using low cost/commodity hardware and software was able to deliver the same user experience and efficiency that airlines deliver after spending millions on their Diebold systems.

Both these experiences have had me thinking about the tablet as something much more than just a entertainment device for the consumer.

How have you seen tablet devices used in the enterprise space? We’d love to hear more examples. Post your comments here, or send them out on Twitter (@researchaccess).

Ten ways the iPad will radically change market research

[Editor's Note: This post originally appeared on Frankie's blog, Research Arts in September 2010. It is republished here with permission. Be sure to check out researcharts.com for Frankie's continuing coverage of the impact of the tablet computing on the market research industry.]

Less than a year since its introduction, millions of iPads have been sold. It already appears to be cannibalizing sales of low-end laptops and is set to bypass sales of netbooks. And there is a lot more to come… availability of iPads in Best Buy in time for the Christmas season, a variety of Android based tablets from other manufacturers, and who knows what else. This is just the beginning of the Tablet Age

Ok, so we’ve heard all this before, about how tablet computers are going to shake up market research. But there has never been a product quite like the iPad. It’s affordability, ease of use, long battery life, scalability, and sheer beauty are truly revolutionary.

So what does this mean for market research? Here are my guesses.

[Read more...]

Paper Surveys are Finally Dead

This is a bold prediction, but I think I can make it safely: the iPad will change the Field Survey business forever by killing the paper survey once and for all. I recently penned my thoughts on this topic in Research Magazine.

Here is my synopsis:

  • Field Surveys / Mall Intercept is needed – 75% of all purchasing decisions are made in-store
  • They are expensive/low margin business – so any gain in technology will add to the bottom-line.
  • iPad – it’s sexy, it’s cool, it’s connected, all of which makes getting respondents easier, as well as more efficient.

So throw away the paper-clip – get an iPad and run a survey on that!

Here is a link to the full article:

http://www.research-live.com/comment/will-the-ipad-kill-the-paper-survey?/4003283.article

It’s the Latest Craze

This Forrester report calls it “tablet mania;”the current rush of technology innovators that are developing the next great “pad.” With Apple reporting over 3.27 million iPads sold in a single quarter, it’s no wonder that folks like HP, Toshiba, and Samsung are racing to get a slice of the pie.

Notably, many of the products that have been developed so far are labeled as some sort of “pad.” This is because brand awareness for the iPad is through the roof and climbing. In May, 83% of the respondents to the Forrester survey said that they’d heard of the iPad and that number jumped to 95% in June. Conversely, 25% of consumers said that they’d never heard of Amazon’s Kindle which has been around for over three years. Forrester attributes this market dominance to Apple’s strong social positioning.

So say you’re HP, Toshiba, or Samsung. How do you compete against the extraordinary brand dominance established early (or at least perceived to be held) by Apple? What questions do you need to ask a sample population of potential customers in order to help your customer overcome this challenge? As always, we want to hear your comments, suggestions and stories below.