Cool is for Fools

The Burger King

The "Burger King"

[Editor's Note:  This post originally appeared on our sister site, Marketing Access]

I read recently that the creepy-assed “Burger King” mascot has been taken off his throne and sent to the rubbish bin. I was thrilled because I found the ads with that particular “being” crude and frankly, as a father of two young kids, scary. Further, I thought it was a bad piece of Marketing that too many otherwise sane folks extolled as creative and, well, “cool.”

Yep, there we go. Taking out the soapbox now – here goes:

Cool is a stupid word. Trying to be cool is a stupid aspiration.

Let me at this point say that I’m as guilty as everyone else in the sheer overuse of the word. In a funny way, the word is democratic- it’s used by everyone for everything but it unites grungy California ne’er do wells with titans of the tech industry. But that’s where it’s “coolness” ends.

If I wanted to give a benign and thoughtful criticism I’d say that the main problem with the word is that its meaning has been dulled to the point of nothingness by constant use. But that’s not really my point.

My point is that the desire to be cool makes people do silly (and at times bad) things.

Take what the desire to create cool work has done to Marketing.

It’s instructive to look at Burger King because they went the “cool” route. But for the past decade, their business has sucked while McDonald’s is kicking ass. The latter did simple things like, well, introduce coffee and salads. And they advertised them in, well, fairly normal ways. So while cool might have won Crispin, Porter, and Bogusky a ton of awards and got them a bunch of brainless small-dollar acolytes, it didn’t do much for the Whopper boys who, incidentally, pay their bills.

The desire to be cool makes you derivative and a follower. Cool is for charlatans without substance.

Do something real ladies and gentlemen. Please.

Black Friday Smartphone Showdown: Brick and Mortar vs. Online Retailers

SmartphonesEditor’s Note:  This post was originally published a few days before “Black Friday” on the Survey Swipe blog.

This “Black Friday” is shaping up to be the most contentious yet.  Some 152 million shoppers say they will hit stores on November 25, the day after U.S. Thanksgiving, up 10.1 percent from 138 million people last year, according to a survey by the National Retail Federation.

Online retailers have traditionally had the advantage when it comes to tracking consumer behavior and using new media to build customer loyalty.  But this year traditional retailers have a few new tricks up their sleeves.

Several large American retailers already embed market research software into their smartphone apps, and other have formed research panels that gather consumer data at the point of purchase.

Survey Swipe works with retailers to create a white-label market research solution that allows retailers to have their own research app or build research functionalities right into the retailer’s existing app.

According to recent Nielsen report smartphone usage is projected to hit a critical inflection point by the end of 2011.  Forward-thinking retailers see app-based solutions as an important part of their customer strategy.

“It is simply a fact that an app-based solution can gather data more efficiently, accurately, economically than any other technology”, said Survey Swipe founder Chandika Bhandari.  According to a recent study from comScore app usage by consumers outpaced browser usage for the first time in June of this year.

“With volume like this hitting stores, retailers who have a mobile customer feedback program in place will gain insights that will pay dividends for the upcoming holiday season and beyond.  Point of sales insights are a game changer.”  said John Nelson, Business Development Director for SurveySwipe.  “The ability of brick and mortar retailers to gain deep consumer insights will be a wake-up call to online retailers.”

Stay tuned, the stage is set for the most competitive Black Friday to date…

Ipsos Loyalty and Survey Analytics Strike Mobile Deal

Ipsos, Survey AnalyticsWe at Research Access are admittedly big fans of mobile market research.  That’s why we’re super-excited about the deal announced today between RA-sponsor Survey Analytics and Ipsos Loyalty.

To our knowledge, this is the first instance of a major global market research player putting all their cards on the table when it comes to mobile market research.  Sure, many have tinkered around the edges, but none have made such an emphatic statement as this.

Ken Peterson, COO of Ipsos Loyalty stated it thusly: “The introduction of the Ipsos Loyalty Mobile Network is another way Ipsos Loyalty is staying on the forefront of innovation.”

Survey Analytics CEO Vivek Bhaskaran had this to say about the deal.  ”Many of you know that we believe that smartphones represent a HUGE opportunity for research and many completely new and innovative models for insight and loyalty development with come out of this crucible. We are leading this effort with our SurveySwipe and SurveyPocket platforms – for the smartphones and tablets respectively.  We’ve partnered with IPSOS to join forces and bring smartphone based data-collection into mainstream research. IPSOS has a pedigree of exploring cutting edge technologies and using it as a differentiator for research.”

We have a feeling this will be far from the last such deal in this industry.

It will be interesting to see how things play out.  You can be sure we’ll give this and other mobile research deals plenty of coverage on Research Access.

 

Liquor Privatization Initiative Accurately Pegged by Pre-Election Online Survey

liquorSurvey Analytics is pleased to report that our recent poll of King County, Washington voters called the outcome of the State of Washington’s liquor privatization initiative with a high degree of precision.

Our political poll marks an exciting and innovative, new approach whereby public opinion researchers, public affairs firms, political consultants and political campaigns themselves can cost-effectively and efficiently take the pulse of the electorate.

1183

Back in late October through early November, we invited likely voters residing in King County and Seattle to weigh in on various ballot measures, candidates and other matters. One of the most prominent issues on the November 8 General Election ballot was Initiative 1183, which will privatize the sales and distribution of liquor.

A total of 2,001 likely King County voters took part in our survey. When asked how they would vote “if the election were held today,” 61% said yes and 33% said no, with 6% undecided. In the actual election results, 60% of ballots cast voted for the initiative and 40% against. A match-back analysis of the survey sample suggests that those who participated were closely representative of the King County electorate, in terms of party affiliation, gender and age.

Liquor Chart

Unlike full-blown telephone surveys typically used by pollsters, our unique approach can be fielded within minutes and produce meaningful results within hours. Complete cross-tabulation data and topline results are available immediately. A complete analysis of our survey and its results is coming soon.

Note: For more information on this survey, check out this post on the SurveyAnalytics Blog:  ”Voter Panels – a real-world application in predicting outcomes of voter initiatives.”  

Virtual Market Research Event Kicks Off Year Two This Week

NewMRBy the time the Festival of NewMR reaches its tenth anniversary, the novelty of online-only conferences may have worn off.  But it hasn’t yet.

Such online-only events are increasingly becoming part of the market research thought leadership scene, with entries in the past year from the American Marketing Association (AMA) and Market Research Global Alliance (MRGA).

While online-only conferences lack the appeal of traditional face-to-face interaction, they offer the advantage of allowing researchers who cannot travel to attend conferences the opportunity to participate, both as presenters and participants.  Online conferences open up the conversation beyond the “usual suspects” who attend multiple research conferences each year.

In year two of the Festival, last year’s organizer, Ray Poynter, who recently accepted the position of Managing Director UK with Vision Critical, has been elevated to Festival Chair, while last year’s deputy, Sue York, serves as this year’s Festival Organizer.

This year’s event is more even more ambitious than last year’s inaugural event.  The conference has activities all week from October 31st through November 4th.

The meat of the Festival is the so-called “Main Stage,” a twenty-three-hour marathon on Thursday, November 3rd.  Other activities include a Young Researcher Competition, a Training Day, and an Insight Innovation Competition.

This year’s Main Stage is comprised of seven consecutive sessions, spaced at three-and-one-half hour intervals.   A single registration is required for attendance at as many Main Stage sessions as desired.  The presentations chosen for the Main Stage were selected by online vote.

See below for the full November 3rd Main Stage program.

Poynter will be speaking to kick off Session 3 of the Main Stage at 7:30 a.m. Greenwich Mean Time on Thursday, November 3rd.  His topic is “NewMR, a View of the Next Two Years.”

NewMR previously used Ning as its website technology of choice, but this year they have switched to WordPress, which does not require users to register for membership.  The Main Stage program is being delivered via GoToMeeting technology.   

Principal sponsors of the Festival of NewMR include Survey Analytics (Silver), GreenBook Blog (Media), ESOMAR (Bronze), ASMRS (Bronze) and Q Analysis Software (Bronze).  If you are a “member, supporter, customer, or fan” of a Festival sponsor, you can attend the Main Stage at half price.  Sponsors also are contributing to an innovative e-Exhibition page on the NewMR site.

We hope to see you at the Festival of NewMR!

FESTIVAL OF NEWMR
Main Stage Schedule
Thursday, November 3, 2011

Session 1 – 00:00-02:00 (GMT)

Jeffrey Henning, Affinnova
Crowd-Shaped Surveys: Adapting the Experience Based on Prior Respondents

Annie Pettit, Research Now
On Social Media Research

Alastair Gordon, Gordon & McCallum
Surveys Without Scales – NewMR and Facial Imaging

Victoria Gamble, WorkINProgress Qualitative Research
Taking Qualitative Online: What I wished I’d known before I started

Session 2 – 03:30-05:30 (GMT)

Mike Sherman and Neil Gains, SingTel and Tapestry Works
Less is More: Getting Value (Not Just Reams of Data) From Your Research

Sue Bell, Susan Bell Research
How to use discourse analysis in market research

Christine Walker, Alliance Strategic Research
2011 What a Disaster!

Jess Whittaker and Steve Nuttall, Buzz Numbers and Colmar Brunton
Are social media and research meant to be together?

Session 3 – 07:30-09:00 (GMT)

Ray Poynter   
NewMR, a view of the next two years        Vision Critical

John Griffiths, Spring Research
It takes two baby!

David Penn, Conquest Research
Neuromania and why we need to re-humanise research

Session 4 – 10:30-12:30 (GMT)

Mark Earls, Author of HERD
Less is more: how pattern spotting can save us from ourselves

John Kearon, BrainJuicer
Let’s Get Emotional About Advertising; Evidence from the frontiers of behavioural economics about how ads really work

Rosie Campbell, Campbell Keegan
Case of the Dead Cat:  Curiosity not to Blame

Ian Ralph, Marketing Sciences
The Rise of the Digital Shopper: New ways to shop require new ways to research

Session 5 – 14:00-16:00 (GMT)

Robert Kozinets, Author of Netnography
Anthropology Goes Online: Why Cultural Insights Still Matter

Diane Hessan, Communispace      
Online Communities: Mistakes, Misuses and Challenges

Paul Child, Join the Dots        
Life outside the ivory tower

Felix Koch, Promise Communities
What next? 5 predictions about the future of online co-creation

Session 6 – 17:30-19:30 (GMT)

Finn Raben, ESOMAR
Update on Privacy and Ethics

Bernie Malinoff, element54
The Road to Survey Extinction

Jon Puleston, GMI
The ideas that are transforming market research

Ross McLean, Egg Strategy
Digital Ethnography – Revealing Human Truths through Smartphones

Session 7 – 21:00-23:00 (GMT)

Reg Baker, Market Strategies
Survey Gamification: Old Wine in New Bottles?

Steve Rappaport, ARF
Listening as Foresight: Detecting Emergent Consumer Trends

Leslie Townsend, Kinesis Survey Technologies
2016: A Market Research Odyssey

Leigh Caldwell, Inon
Behavioural economics – new new or new old?

Early Demises: Why Zealotry around Digital Hurts Marketing

It is NOT all about digital. I swear I read that somewhere in a magazine. Or, maybe, I saw it on TV. Not sure, but I do know that Marketing is a many-splendored thing and shouldn’t be cast as narrowly as it has been of late.

This piece is an admonition not a statement of nullification.  But we need to make it clear that Marketing is still about the “mix” and about “context.”  So the intended audience is those of you who are in “digitally zealous” mode – head out of orifice please!

My favorite piece of Marketing over the past 5 years has to do with the TSA. Yes the Transportation Safety Administration. No, not their cool outfits.  No, not their incredible customer-service. And not the **** probes either.  Instead, I love the trays. Because Zappos “owned” them for a long time and it made sense: advertising shoes where you put your, well, shoes.

Nothing like a captive audience, already immersed in “context.”

I have to admit I still believe in magazines too. While I think there are serious considerations around the environment that might militate against the growth of the magazine base in general, I still subscribe to no less than 10 magazines. In many ways, I still have a bias towards what I call the “burden of authorship” which characterizes the print editorial process. Because of that, I pay more attention to the advertisements in magazines because I find the surrounding content valuable.

And so on. You get the point.

Look, I embrace digital too – when it makes sense. The possibilities unmasked by the digital media are fantastic: measurement, quick-revolution, interactivity, deep experiential value, and so on. Wow. Because of these, it’s easy to get sucked into that world and to think “Digital is everything.”  It’s easy to get sucked into religion as well but so far I’ve steadfastly avoided that as well.

Because zealotry of any fashion hurts the whole.

So as Marketers, let’s reintroduce ourselves to our complex and wonderful craft.

In all its forms.

[Editor's Note: This post originally appeared on our sister site, MarketingAccess.com]

Lessons from Jelli

A few nights ago, I had dinner with Mike Dougherty and Jateen Parekh, founders of Jelli, a company that has brought “social” to radio (full disclosure:  I have invested in Jelli and so have much to gain if they are successful). It’s always great to talk to entrepreneurs and to discern from them what they believe matters. In the case of Jelli, I was very happy to see that topmost in the minds of both the CEO and the CTO is the user-experience. How do you provide a phenomenal and memorable experience to the people who use your product and service? I left the dinner very satisfied that a company I love was on the right track (and my investment was going to multiply!)

On the walk home to my hotel, it occurred to me that Jelli has a lot to teach the market research community.  MR folks are a bit like rocket scientists: they solve hard problems with knowledge and methodologies that are not trivially understood by others. Further, they find beauty in data and find symmetries and structures that are in accessible by others. Good MR people can see data and find intelligence.

But very few help the “guy at the end of the line” see the patterns and beauty that emerges. Very few have the empathy or desire to make real art out of the intelligence.

Ultimately, the user-experience (in all its forms) is about art.

Who is going to step up to create the first MR firm that wins awards for aesthetics and UX?

Market Research Innovation Challenges

[Editor's Note: The  following post by Navin Williams was originally published by and is syndicated with permission by The GreenBook Blog.]

A few days ago I read the blog post by Tom Anderson covering the MRIA annual event in Canada.  It seemed like a very lively discussion and wish I had been there!  There are a lot of interesting conferences happening in the MR community (many of which I am missing!) about change and the direction MR is taking.

From Tom’s blog two quotes struck me and I have them verbatim below:

  1. “it’s telling that many now seem to understand that probably well over half of the ‘research’ firms out there won’t be around 5-10 years from now”
  2. “how the biggest firms in our industry have stifled innovation because it has been in their best interest to do so”

Though both the above lines were separated by more than a third of the post, I found them interrelated in the sense that the first is pretty much driven by the second.  The question is who will survive? Will it be the Goliaths of market research who seem reluctant to change the old ways or the new age firm David’s with radically different approaches in their DNA?  In an ideal world it should be a bit of both. The big firms lead with innovation and therefore lead the industry and a bunch of smaller firms cut through the clutter. Is that happening? Maybe a little. Is enough happening? Probably not.

This is not to say all the big agencies are not thinking ahead as some of them are and have been. Many are radically changing to embrace the coming future. Few agencies actually have or have started innovation divisions & innovation officers/executives whose whole brief is to think ahead of the curve.

Below I have tried to explain some of the reasons why I think the industry (as a whole – not individual firms) is where it is:
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The Power of Asking “What if” and “So What”

How many times have you run across an innovative product and service and thought “Why didn’t I think of that?!”  Or maybe you’re like me and have these “harebrained” ideas, decide that they are silly and ignore them only to see them advertised or written about as the next great innovation!

The really neat thing about this interconnected Internet and social media culture is that we all have the ability to actually reach out to those people and simply ask them how they got the idea and what they did after that.

One of my new-year’s resolutions was to do exactly that; reach out to people I thought had an amazing idea, product or service and start a conversation with them about what they were thinking and how they made that idea come to life.

And you know what?  The answers I got were not earth-shattering.  They were actually very simple and driven by two questions most typically asked by your average three-year-old: “What if….” And then “So what?”

Here are just a few snippets of interesting conversations that illustrate this point:
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Interview with Vivek Bhaskaran of SurveyAnalytics

Three weeks to go until the IIR Technology Driven Market Research event in Chicago, and we’re down to the last few interviews with presenters! (You can find the others on the Green Book Blog.) Today I bring you my conversation with Vivek Bhaskaran, CEO of Survey Analytics, and it’s a doozy! Always outspoken, irreverent, and most of all smart, Vivek revels in challenging the status quo.

I have gotten to know Vivek fairly well over the past few months; for a while we were exploring working together to co-develop a new offering around the convergence of mobile and social media, but that opportunity never came to fruition. During those conversations I quickly developed a deep respect for his energy, technological savvy and business acumen. I also discovered that Vivek has a passion for harnessing technology to create innovative solutions with a low barrier to entry for small and medium sized enterprises. One example is their recent flurry of mobile research solutions such as SurveyPocket, a mobile platform for tablets. Where many other enterprise-level software firms are still struggling to deploy mobile survey solutions, Survey Analytics has already moved from smartphones to tablets, and they are targeting client-side researchers as their clients with these solutions.

This strategy has put them dead-center in the “DIY” debate, and getting his take on that issue is one of the highlights of the interview. I think you’ll find this interview lively, engaging, and very relevant to what’s happening within the market research industry today.
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