Something to Tweet About

Twitter users are some of “the most influential online consumers,” according to a study by ExactTarget. Twitter users compose a relatively small portion of the online audience, only accounting for 14.6% of total internet users, however, Twitter users are also active, digital evangelizers who blog, comment, evaluate, and praise companies or products. As Morgan Stewart of ExtactTarget stated, “what happens on Twitter doesn’t stay on Twitter.”

Staying connected to the Twitter audience is actually a very useful practice and most Twitter users are there to stay informed and get updates about the company that they follow (over 38%). After that, Twitter followers are looking to receive discounts, get notified of sales, receive free samples and coupons, and generally stay apprised of all brand promotions. That’s the content that they’re looking for, so hopefully, that’s the content that companies will serve up.

How are you using Twitter as part of your social media strategy? Building a following isn’t necessarily the hardest part – staying connected is. What’s your approach? And how are you learning from your customers via Twitter? We’d love to hear your thoughts in the comments below.

How To Get People to Like You (At Least on Facebook)

Facebook is, at the core, an entertainment destination where people connect. That’s the primary goal anyway for the average Facebook user, but there are plenty of ways to interact with companies as well. A new study by ExactTarget and CoTweet finds that one of the key drivers to get a Facebook user to “like” a brand is to offer a coupon or a discount in exchange for fandom.

With “64% of all U.S. consumers, and three quarters of Millennials” creating a profile on Facebook, it has now become the “default” social community and a great place for brands to connect directly with their consumers. But half of those users only “like” between one and four brands. The most direct route to their fan box is through any special offer. According to the study, 40% of the respondents were prompted to like a brand based on an offer for a discount or promotion, even for a promised upcoming sale or coupon.

The other primary motivator to like a company or brand on Facebook, however, is simply to publicly display affinity for a brand to friends. It’s an endorsement that is motivated primarily by affection for the brand.

So what can you offer to your potential fans? How do you attract the attention of your brand advocates? Can you afford to miss out on the average Facebook fan who provides a brand $136.38/year (which can optimally fluctuate to $270.77)? What are you doing to attract attention on the default social community?