Cool is for Fools

The Burger King

The "Burger King"

[Editor's Note:  This post originally appeared on our sister site, Marketing Access]

I read recently that the creepy-assed “Burger King” mascot has been taken off his throne and sent to the rubbish bin. I was thrilled because I found the ads with that particular “being” crude and frankly, as a father of two young kids, scary. Further, I thought it was a bad piece of Marketing that too many otherwise sane folks extolled as creative and, well, “cool.”

Yep, there we go. Taking out the soapbox now – here goes:

Cool is a stupid word. Trying to be cool is a stupid aspiration.

Let me at this point say that I’m as guilty as everyone else in the sheer overuse of the word. In a funny way, the word is democratic- it’s used by everyone for everything but it unites grungy California ne’er do wells with titans of the tech industry. But that’s where it’s “coolness” ends.

If I wanted to give a benign and thoughtful criticism I’d say that the main problem with the word is that its meaning has been dulled to the point of nothingness by constant use. But that’s not really my point.

My point is that the desire to be cool makes people do silly (and at times bad) things.

Take what the desire to create cool work has done to Marketing.

It’s instructive to look at Burger King because they went the “cool” route. But for the past decade, their business has sucked while McDonald’s is kicking ass. The latter did simple things like, well, introduce coffee and salads. And they advertised them in, well, fairly normal ways. So while cool might have won Crispin, Porter, and Bogusky a ton of awards and got them a bunch of brainless small-dollar acolytes, it didn’t do much for the Whopper boys who, incidentally, pay their bills.

The desire to be cool makes you derivative and a follower. Cool is for charlatans without substance.

Do something real ladies and gentlemen. Please.

Is it just me, or did Microsoft miss the point?

I’m going to go out on a limb for a bit and critique something about which I have only incomplete information. I guess that hasn’t stopped most of us in the past though.

As anyone who follows happenings in the mobile world probably knows by now, Microsoft has just launched their new Windows Phone 7 in the market this week. Reviews are generally positive and this offering is expecting to be a serious and compelling alternative to the iPhone and various Android based devices.

Some of you may have also seen the TV commercials for the phone (a quick search should find the “Really” TV spots). The commercials are well produced, interesting and quirky in a way and generally well received by most lay people (amongst the target audience) that I’ve spoken with. There’s just one problem I think.

People don’t walk away with the core message that Microsoft is trying to communicate via these spots – that the new Windows Phone lets you get on with life without losing yourself in your phone. Instead most people I’ve spoken with believe the ads convey that the new Windows Phone is so interesting that you’ll be completely engrossed in it. Ouch!

Sounds like they totally missed the point. I wonder how these ads tested not just at the concept stage but post production as well.
What do you think?

Location based services and loyalty programs

Location based services are able to identify your whereabouts using a device (mobile phone, iPad, ebook readers, etc.) and can provide better services and market & sell things based on your geographic location. Some examples of these types of services are finding a restaurant or ATM, turn by turn navigation, rider alerts and mobile advertising.

There are other services such as Gowalla and Foursquare that allow you to check in at a physical location such as a bar, restaurant, mall so that your friends can track you. These types of check in services have started to use coupons and promotions that is only available to the people that sign up for these services. Loopt Star has just fused loyalty cards and gaming. 

A lot of consumers are sceptical about sharing their location and don’t see the point, but this post from “Business Insider” points out that  more and more of these services are partnering with brands to provide us with these deals that can save us a lot of money, so not sharing your location can prove to be costly in the long run.

Mobile Apps and Users

Jiwire has released an audience insight report about mobile users and their advertising interactions. 1,000 smartphone users were surveyed and, encouragingly, 52% stated that they have responded to an advertisement on a mobile application. 18% said that they have even made a purchase directly from an app ad in the last month.

The level of comfort that mobile users are beginning to feel makes way for applications like Anttenna which offers real-time, dynamic listings that show a user where to find the best offers in their location (based on GPS calculations), whether it’s cheap pitchers of beer or last minute tickets to a game. Users want content relevant to their moment-to-moment interactions and mobile applications are well-poised to meet those needs.

Ad Spending Climbs 5.1%; TV Gains 10.5%

U.S. ad spending saw some significant increases in the first quarter, with Q1 spending hikes “broadly distributed” across advertisers and categories, according to Kantar Media.
Overall, ad expenditures rose 5.1% in Q110 from a year ago, to $31.3 billion.

How Much is a Google Top Spot Worth?

Chitika, a search-based online advertising network, says in a report that top rankings on Google is worth double the traffic of ranking in the number 2 spot.
You can find all the numbers here…

U.S. Internet ad spending to increase 10.8% this year

New report from Research firm eMarketer said Monday that it has revised its forecast for U.S. Internet ad spending upward to 10.8% growth this year compared with 2009.

Web Users Receive 1.1T Display Ads

US web users received 1.08 trillion online display ads in Q1 2010, according to comScore AdMetrix data.
Social networking site Facebook.com led all online publishers during Q1 2010 with 176 billion display ad impressions, representing 16.2% market share. It looks like social media is indeed an industry at this point.

Online Video: Right on Target

Across the board, agencies are expecting to invest more in using online video for marketing purposes. This study by BrightRoll, a branded video advertising network, showed that not only does this still-developing medium prove itself to be “more effective” than other forms of advertising, but that its main appeal is the efficacy of targeting according to the respondents of this online survey.

Targeting is just one of those advantages of digital mediums. And with sites like Hulu allowing users to select the type of ads that they want to view, advertisers can expect that their messages will not only be viewed, but that those messages will be valuable and relevant to their audience. And that’s good news for both users and advertisers.

The Enduring CPM and its Discontents

The Internet is a breeding ground for unlimited punditry, and the pundits are almost always wrong – as in the area of Internet advertising in which self-proclaimed seers declare the demise of the CPM, the fundamental unit of measurement in Internet Advertising.

The world has changed, they say, and advertisers/marketers want action and engagement, not just impressions. In this “theory,” the CPM is dead, but the CPC, CPL, and CPA are alive and kicking.

For anyone, however, who has lived a day in the life, all of these fancy contrivances are essentially equivalent. Any CPX is just CPM with a different risk calculus and a veneer of legitimacy.

Yes, Marketers want action and engagement but ultimately the method of calculation that determines the cost of the CPA or Cost-Per-Engagement (CPE) is based on the enduring CPM.
Since this alphabet soup of acronyms is confusing, here is a brief primer on advertising math:
CPM= Cost per Mille or Cost per Thousand Impressions
CPC=Cost per Click
CPA= Cost per Action
CPL=Cost per Lead
CPE= Cost per Engagement

The Display Ad is the simplest form of Internet Advertising. Here, Publishers charge the Advertiser a certain amount of money per thousand impressions, i.e. they charge the Advertisers a certain CPM. It’s in the Publishers’ interest to have a high CPM so they generate more revenue. Theoretically, it’s in the Advertisers’ interest to have a low CPM but in reality if they want to advertise to the “right” audience who is “qualified,” the CPM will be accordingly higher and rightly so since every impression has more chance of being concluded in a “sale” or some other desired action.

The controversy around CPM is not about a disagreement on the mathematics but about the perceived desirability (or lack thereof) of an impression versus a “real action” that shows the consumer is engaged. Enter the CPXs (as above) that each measure a tangible outcome. In the case of CPC is the clicks being measured in the cast of CPA it’s a predefined action (like downloading a white paper, creating a profile, etc) being measured.

This controversy has correctly lead publishers to attempt to create more engaged audiences, ones that will take further action when being exposed to an impression. Thus, they can quote Advertisers not just a CPM but a CPX of some sort, since they are confident that their audiences will either click (as in CPC) or take some action (as in CPA.)

But the fact remains that they still have to quote a number, which they have to calculate. And in every case I have seen, they calculate the CPX based on the estimated percentage of people who will go from Impression to Click to Action or Impression to Action. Thus, ultimately, all CPX is really based on CPM.

CPX = F(CPM) so to declare the CPM dead is disingenuous.

Now, back to the notion that Publishers have interest in keeping the CPM high:
What needs to be understood, by far the most important thing, is that publishers are doing themselves a huge disservice as regards the “C” in the CPX construct. The strategy of most publishers hurts both their advertisers and themselves. The problem is one of simple statistics, the most often misunderstood discipline in our innumerate society.

Simply put, publishers (in most cases, there are exceptions) continue to want to “grow” their uniques and their databases. For a publisher with a small audience footprint, this is fine. The moment, however, one passes a certain threshold, the audiences and unique individuals the publisher bandies about and “sells” to the advertiser start to approximate– in all relevant ways– the entire population (either of a particularly defined audience or of the population in general.) When this happens, the value of a particular publisher’s audience ceases to be relevant as a differentiator.

A telling conversation I had with network exec recently brought the point to bear. He claimed that his network had 100M+ uniques. He claimed simultaneously that “his” audience was far more qualified than that of his competitors. How a swath of 100M people (and that too mostly in the US) can be any different than the population in general in terms of buying patterns, propensity to act on an offer, or any other measure of “value” defies math. It’s not possible. Well, okay, it’s… possible. If for instance all of the 100M are men (how would they really know?) then one can argue that the value-making patterns of this group might be slightly different than that of the general population. But, the population’s size diminishes the differential value of their [male] audience vis-à-vis the male audience of a competitor. If Facebook claims its 400M+ membership is more qualified or more densely valuable than the population at large, you should smell a fish.

Statistics don’t lie. Only people do.

So while the CPM is not dead, most publishers are slowly killing the C. In attempting to relentlessly expand their audiences, they hurt their own businesses and simultaneously provide watered-down coverage for their advertisers.

Thus, the monochromatic desire to grow on the elementary dimension of “audience size” or “uniques” is perilous-it leads to a process of equalization which makes all publishers’ (or networks’) audiences essentially equivalent.

What really matters is the degree to which a publisher can captivate its audience and therefore capture an increasingly larger portion of the audiences’ “economic flow.” This is the hard part and, frankly, the part most interesting to a good marketer or advertiser. It’s about depth not breadth, about quality not size.

The greatly exaggerated reports of the CPM’s demise can be dismissed; the diagnosis of the C’s degeneration, however, should not be. The cancer, if left unchecked, can spread quickly.