6 Ways Market Researchers Can Use Social Media Analytics

Visible Technology screenshot of Apple social media analytics

Each day we’re counting down our Top 12 blog posts of 2014. Coming in at #6 is this presentation recap originally published August 14. On Tuesday, Visible Technologies stepped up to the Quirks stage to share their thinking on how traditional market researchers could benefit from incorporating social intelligence into their existing research streams. Ken [...]

The Positive Effect of Negativity: The Coca-Cola Super Bowl Ad

"America Is Beautiful" Coca-Cola ad

One could argue that any PR is good PR, however we don’t think we were the only ones thinking that Coca-Cola did NOT see it coming on February 3rd – the day after the Super Bowl. We kept thinking that the brand is damaged, that sales would be affected negatively, and that some heads would [...]

Many Measures of Social Media Influence

social media influence: people around a table

It began with a simple tweet: Who are the 10 most influential #MRX #NewMR #ESOMAR #AMSRS #MRIA Tweeters at the moment? Please shout out names and RT – My call: @lennyism — RayPoynter (@RayPoynter) July 9, 2014 Ray conducted his own analysis, received four different analyses in addition, then did a meta-analysis of all of [...]

What Government Interest in the Facebook Emotion Experiment Means for MR

Facebook screenshot

A recently revealed study by Facebook of its users triggered both legal and ethical concerns about privacy, transparency and respondent consent. A U.S. Senator called for an FTC investigation, which seems likely. What does this incident mean for the survey, opinion and marketing research profession and what do researchers think about it? Researchers ran an [...]

Cutting through the Clutter of Social Media

Designer's Table with Social Media Notes and Tools

In a recent webinar, Anna Startseva and Cassie Clayton of Netbase introduced a few interesting tricks in cutting through the clutter that is pervasive in social media data. The advantage of a tool like Netbase is it allows marketers to understand the volume and public sentiment about their own brand plus that of their competitors. [...]

Social Media as The Database of Affinity

Group of Business People with Infographic Illustration Above Them

On June 23, 2014, Erika Brookes from Oracle and Nate Elliot from Forrester Research touched on a very serious issue – how to remove the noise from social media listening in order to find the signal: what the market is saying about your brand. It is all about affinity, or as Forrester defines it: People’s [...]

How Samsung Outflanked Apple Using Social Media Research

Apple iPhone Dueling Samsung Galaxy

An excellent case study demonstrating the value of social media research has emerged from an unlikely source: the Apple vs. Samsung patent dispute. Documents shared as part of the court case reveal some fascinating information about how the two companies were thinking about social data in 2013. It shouldn’t still bear saying in 2014, but [...]

Consumer Insights Managers, Social Media Listening Is For You, Too!

world with headphones

A few months ago, I was presenting at an MRS conference. At the end of my presentation, a consumer insights manager from a blue-chip multinational came up to me and said: “My CEO has asked me if we can use social media listening for insights; what is your opinion, could we?” To which I responded [...]

How to Showcase the Human Side of Your Brand in Social Media Campaigns

thumbs down, thumbs up

Social media networks have indeed revolutionized the way businesses approach their public relations, advertising, and marketing campaigns. With the quick and wide connection of these pages to millions of people online, companies have taken advantage of social media to market their products/services. However, in an attempt to make things easier, entrepreneurs often rely on tools [...]

Blending Social Media with Online Panel Research

Two mountain streams merge in the forest

What was once two separate streams are now becoming a single river of information, according to Daren Bosik of Questback, in a Quirks webinar presented Tuesday. Marketers are paying increasing attention to what is being said about their brands in social media. Marketers no longer fully own the conversations taking place around their brands: social [...]