This information is useful for people who are tired of segmentation projects that give only unique attitudinal/behavioral segment descriptions or unique demographic/targeting profiles, but not both. In my last blog post, I gave a general overview of customer segmentation, and I left off with a teaser about reverse segmentation.  Well, here goes. A Common Criticism [...]

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This information is useful for people who are interested in matching the best messages or products possible to those customers or prospects most likely to buy them. Why Segmentation? If you make a product, have a service, market or sell, customer segmentation is important to you. The days of one-size-fits-all approaches are long over, and [...]

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It’s among the most uncomfortable moments a market researcher can have.  You’re standing in front of clients presenting the results of a study.  All eyes are fixed on you.  They’re listening to your every word.  And an unexpected question from someone in the audience gets put to you on what the study has learned about [...]

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A recent article in the Seattle Times covering a poll by Elway Research gives me an opportunity to discuss statistical testing. The description of the methodology indicates, as I’d expect, that the poll was conducted properly to achieve a representative sample: About the poll: Telephone interviews were conducted by live, professional interviewers with 405 voters [...]

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