Fundamentally Speaking: Back To The Basics in Marketing Research

In marketing research, we are frequently faced with getting answers faster and for less investment. In the current business climate, we have become all too familiar with the term“doing more with less.” During a recent NY / Philadelphia MRA conference, we heard repeatedly that it is not only the marketing research supplier facing these issues but also client companies and their end users. In the real world, when facing such aforementioned constraints, what might help in delivering on objectives while continuing to provide credible information?

Throughout many aspects of life, we find success by returning to fundamentals. Although getting back to basics sounds obvious, it is often overlooked. When a baseball player experiences a hitting slump, what does he do? He works with a hitting coach to determine if his fundamentals are correct (i.e. stance, swing, mental approach, etc.) The financial markets are no different. Often we read that the financial market needs to turn to fundamentals in order to back on track or grow. CEO’s of large corporations often mention that their respective companies have solid fundamentals. Solid fundamentals translate into success.

In marketing research, returning to fundamentals and applying superior practices can lead to efficiency. Instead of rushing to find answers, we should not lose sight of basics such as what is it we want to learn. The “how we go about it” ought to come later. Simply obtaining information does not serve stakeholders competently.

It is very tempting and easy in the digital world to go online and get information. Digital is built for speed. However, the old adage “garbage in/garbage out” has never been more valid. More information should never be our goal but, instead, meaningful information.Fundamentals in research tie directly back to getting it right the first time. Today there are many resources from which to garner information. Whether we are conducting primary or secondary research, qualitative or quantitative, there are fundamentals that must be deployed in order to capture findings that meet our goals. “Back to the basics” comes down to applying the right resource against what we want to learn. The mistake of placing the cart before the horse is not new.

Successful solutions are not solely about research technique but in applying optimal methodology to yield credible outcomes. Our challenge is not to be induced by the speed associated with the latest and/or so called greatest but to leverage wide ranging knowledge in order to get it right. Poor designs associated with problem definition, sampling frame, questionnaire development, execution or analysis will guarantee dire results. Starting with fundamentals gives us a foundation from which to build a successful project.

[Editor's Note: This post originally appeared on Steve Levine's Blog, and is syndicated here with permission.]

QR Codes Still Kicking

A few months ago, we talked about how QR codes were poised to change the market research industry. Or perhaps, how the time for QR codes had already come and gone. Well, whether they’re the revolutionary technology that so many have claimed them to be or not, they’re definitely still alive and kicking!

A new study from comScore shows that 14 million people in the United States – some 6.2% of the total mobile audience – scanned a QR code in the month of June. The report also showed that QR code users are particularly popular among males (60.5%), between the ages of 18 to 34 (53.4%) who have a household income in excess of $100,000 (36.1%).

Where are these QR codes found? Magazines and newspapers top the list (49.4%), followed by product packaging, (34.3%). The preferred place to scan was at home (58%) and then retail stores (39.4%).

So what’s your verdict? Have you used (or do you plan to use) QR codes as part of a marketing or research campaign? Have you had any success with them, or has their time already come and gone? We want to hear your thoughts, here in the comments or via Twitter (@researchaccess).

ResearchBase: Health Risks of Cell Phones

You may have heard about the recent news concerning cell phone use and the possible associated health risks – namely, an increased risk of cancer. This is according to a recent announcement from the World Health Organization, which now categorizes cell phones in the same “carcinogenic hazard” category as lead, engine exhaust and chloroform.

A team of 31 scientists from 14 countries, including the United States, made the decision after reviewing peer-reviewed studies on cell phone safety. The team found enough evidence to categorize personal exposure as “possibly carcinogenic to humans.”

What that means is they found some evidence of increase in glioma and acoustic neuroma brain cancer for mobile phone users, but have not been able to draw conclusions for other types of cancers.

In addition to the obvious concern for our own health and well-being, one of the more striking aspects of this story, though, is that prior to this announcement, despite concerns of a number of parties, the WHO had assured consumers that no adverse health effects had been established.

Which brings us to the latest addition to ResearchBase: a study conducted by Powerfeedback and SurveyAnalytics to determine the potential impact of this news on cell phone usage.
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Release of the GreenBook Industry Trends Report

Great News: the Spring 2011 GreenBook Industry Trends Report (GRIT) has been released.

You can view a digital magazine version or download a PDF of either the Executive Summary or the Full Report via the links below. You can also register to be a respondent in the next wave of the study and to receive updates as they become available by visiting http://www.greenbookblog.org/GRIT.

Some summary from Research Access-contributor Leondard Murphy, editor of the GreenBook Blog:

The report shows a market research industry undergoing systemic and tactical change at a pace expected to accelerate. Whether that change is welcomed as opportunity or resisted as a threat depends to a large extent on age. Younger researchers with less experience in “the old ways” are confident they can adapt, while older researchers (with some highly notable exceptions) see their professional world and some of their professional standards cast aside as irrelevant or even damaging.

Some of the highlight findings contained in the report include:

  • The major structural and systemic changes being faced by those in the marketing research industry.
  • Despite a backdrop of professional pessimism, anticipated levels of future research spending are actually favorable.
  • The Top 50 Market Research Firms Perceived to be Innovative.
  • Gaps between Suppliers and Buyers, tenure in the industry, age of respondents and geographic location exist when it comes to emerging technology adoption.
  • Social media, mobile, MROCs and text analytics are the newer techniques most likely to be used in the foreseeable future.
  • Utilizing the latest and most advanced technology is certainly important to both clients and suppliers, but the business relationship itself – personal service, responsiveness, and attentiveness – rises to the very top of the list of decision-making criteria.

Downloads

GRIT Report – Spring 2011
EXECUTIVE version (28 pages)

GRIT Report – Spring 2011
FULL version (54 pages)

GRIT Report – Spring 2011
Interactive charts

ResearchBase: NFL Lockout Perception Study

Anyone who follows sports, even a little bit, is probably aware of the looming battle between the National Football League and its players union. (For those who need to catch up, you can find a great primer and some Q&A courtesy of the Washington Post.)

As part of our ongoing launch of ResearchBase, our partners at SurveyAnalytics have shared a recent short survey they conducted on perceptions around some the key issues in the NFL debate.
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Do Mobile Respondents Differ from Online Survey Respondents?

A new study from market research firm Opinionology looks into behavioral differences in mobile respondents versus those responding via traditional online surveys. The study, entitled “Do Mobile Respondents Differ from Online Survey Respondents?” [PDF], just begins to scratch the surface in answering what is sure to be a frequent questions these days, but it did find some interesting results.
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ResearchBase: A New Platform for Sharing Research

From its inception, the mission of Research Access has been to break down the walls of the market research industry; to help practitioners and consumers alike better understand market research practices, and to create transparency in how data is collected and analyzed, as well as what it reveals.

Today, we take the next step in that effort, with the launch of ResearchBase. With ResearchBase, we’re introducing a new platform for the sharing of market research data, including reports, analysis, and raw data. Research Access will leverage ResearchBase to share our own market research studies, but our platform is open to all. Reports, analysis and data can be made available for free, and individual components can also be sold via ResearchBase for flat-rate fees.
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