5 Things to Think About When It Comes To Innovation Incentives

Innovation - Light Bulb

There is much discussion about community engagement when it comes to the business of innovation and idea management. But one of the things that it seems like there is not enough discussion of is the incentivization of the innovation process. There are numerous ways to reward participants when it comes to making improvements to businesses, [...]

Post Mortem Feedback – Literally

Graveyard

You probably believe in the importance of ongoing feedback. Companies have been soliciting feedback from customers and the general public for decades. And with the advent of social media it’s increasingly possible to keep your finger on the pulse of your personal social standing. Well, I’d like you to think big, folks. Why should your [...]

An Interview with Michael Hack of QuePort

Michael Hack, CEO, QuePort social business software

Here is an interview I conducted recently with Michael Hack, CEO of QuePort (pronounced “Q Port”) a very interesting social software company based in Germany.  QuePort allows information to find you, as they say.  It expands your network beyond people you already know and finds people you might want to know. Dana Stanley: OK. We’re here today [...]

An Interview with Rob Fuggetta of Zuberance

Rob Fuggetta

I recently had the chance to sit down with Rob Fuggetta, the CEO and founder of Zuberance and the author of Brand Advocates. Zuberance is combining a more traditional metric – the Net Promoter score – with social media. This is a great example of combining research and internet technology to create something entirely new [...]

Interview: Paul McDonald, Google Consumer Surveys – Part 3

GCSLogo

This is the third in a series of posts presenting an interview I conducted with Paul McDonald, Product Manager, Google Consumer Surveys. Click here for Part 1. Click here for Part 2. In this third and final part of the interview, Paul answers a series of questions I asked him about Google’s plans to pursue specific [...]

Interview: Paul McDonald, Google Consumer Surveys – Part 2

Paul McDonald

This is the second in a series of posts presenting an interview I conducted with Paul McDonald, Product Manager, Google Consumer Surveys. Click here for Part 1. Click here for Part 3. In this second part of the interview, Paul talks about the reaction of the market to the launch of Google Consumer Surveys, indicating [...]

Interview: Paul McDonald, Google Consumer Surveys – Part 1

GCSLogo

This is the first in a series of posts presenting an interview I conducted with Paul McDonald, Product Manager, Google Consumer Surveys. Click here for Part 2. Click here for Part 3. In the interview we covered a wide range of topics, including the genesis and development of Google Consumer Surveys, Google’s corporate philosophy, the product’s methodology, the market [...]

A Conversation with Srivats Srinivasan

Srivats Srinivasan

I recently had the opportunity to catch up with Srivats Srinivasan, a really interesting guy and Research Access contributor who runs a digital agency called Nayamode. Srivats filled me in on his Event Mobilizer app, which provides conference attendees the opportunity to give real-time feedback and provides them in-the-moment information. He also gave insight into [...]

An Interview with Snapdeal CEO Kunal Bahl

Kunal Bahl

I recently had the honor and the pleasure of interviewing Kunal Bahl, the CEO of Snapdeal.com, perhaps the hottest c-commerce company in India.  If you are not familiar with the Indian e-commerce market, I recommend this recent article from Forbes magazine, “Startup India Flips Out over E-Commerce,” which mentions Snapdeal prominently.  We touched on a [...]

A Discussion of Text Analytics with Michael Tupanjanin

Michael Tupanjanin

What follows is the next in a series of interviews I conducted at the Net Promoter Conference in San Francisco last month.  If you missed my video interview with Dr. Ming Duong-van, you’re going to want to click over for a listen to his fascinating interview.  Still to come is an interview with Satmetrix CEO [...]