Kristin Luck on Women in Research

WIRe LogoLiving in Los Angeles in 2007, Kristin Luck had a conversation over cocktails with a group of other women working in market research.

They quickly found they agreed on the need for women in the market research profession to support one another.

The result was a networking group for LA-area women in market research called WIRe (Women in Research).

Luck gives particular credit to Elaine Coleman, now of Resolve Market Research. Coleman was new to Los Angeles at the time and was interested in meeting other women in research.

The group started out as an informal cocktail hour but has slowly grown to host more formal events.

“The mission for the group,” Luck said, “is to encourage empowering and nurturing relationships among women in market research.”

The group does that through a combination of informal get-togethers, networking events, and a new mentoring program launching in 2012.

Since 2007, the organization’s presence and scope have grown. In 2011 WIRe grew significantly, launching a website, holding more frequent events, expanding beyond Los Angeles, and welcoming more members to its Facebook presence.

Today the group’s networking meetings are held quarterly in Los Angeles and New York, and their first event in London is scheduled for May 24th.

“It’s exciting to see how the group has evolved and grown over the last few years,” Luck said.

Luck continues to run the organization along with Cassandra Rowe, Senior Manager of Consumer Insights at Netflix.

Kristin Luck

Kristin Luck

After stints at Lieberman Research and ACNielsen, Luck co-founded a highly successful market research technology firm, OTX Research (now Ipsos OTX MediaCT) along with Shelley Zalis. Her second technology venture, Foresight Consulting Group, was acquired by Decipher in 2007, and she has led that firm’s growth as president since that time.

As Luck rose through the market research industry ranks, she experienced a change in her surroundings. She said that market research is an industry that’s traditionally been dominated by women, but those women tend to be in lower to middle management positions. Luck pointed out that looking at the Honomichl 50, the CEOs who are women are a small percentage as compared to their proportion in the industry as a whole.

“I think it’s really important,” said Luck, “if you’re a woman in a senior management position – we’re all busy and we all have a lot going on – but it takes so little time just to give back to somebody and help them make that next step or give them advice.”

Luck says she is often asked about inclusion of men in the group. “We haven’t excluded men from the discussion or from any of our events. Even though our focus is on empowering and nurturing women in research, we’re a man-friendly group. I think it’s really important that men are part of the dialogue about women in research.”

WIRe events are purposefully kept informal, with no speakers and no sales pitches. Only recently has WIRe brought on sponsors. Luck cited ESOMAR as a key supporter.

The most formal presentation in recent meetings has been a screening of a film called “Miss Representation,” a documentary about how women are portrayed in the media, business and politics.

Luck said one of the lines in the film really resonated with her: “You can’t be what you can’t see.”

“It’s tough as a woman to understand what your career path is,” Luck said, “and how to get into a senior management position if you don’t see women in those roles, and you’re not being actively mentored and nurtured by other women that are in those positions.”

Asked what she would say to up-and-coming women in market research, Luck said she would advise “paying attention to your personal brand and getting passionate about something and figuring out what you love about the industry.  I think that you naturally excel at things that you love doing. You really have to stay focused on keep your eye on what the next step is and it’s important not to get pigeonholed in any one place. There comes a time where you have to leave and do the next thing.”

You can find WIRe at womeninresearch.com and you can follow them on Twitter with the handle @womeninresearch.  

Twitterversity: Training in the Principles of Market Research Project Management

Professional training and career development is an ongoing, continuous process. And tomorrow, there’s a great opportunity to keep that process going!

Be sure to join Kathryn Korostoff of Research Rockstar tomorrow, July 28th from 7am-3pm EST, for an exciting day of free market research training at MRXU, their Twitter-based market research training program.

Here’s the agenda for the day:

Class: Principles of Market Research Project Management
When: July 28, 7 am to 3 pm EST.
All times below are EST.

7 AM: Professor Kathryn Korostoff opens the event with, “A Question of Time: Setting Realistic Time Expectations with partners, colleagues and clients.” How long do different aspects of the research process really take?

8 AM: Professor Diane Hagglund will focus on, “Special Considerations for B2B Projects”, and will be available for Q&A via #MRXU

10 AM: Ten Project Management Tools.

11 AM: Professor Greg Timpany on, “Project Management 101: Tips for Beginners”, and will be available for Q&A via #MRXU

12 PM: Professor Michaela Mora on, “A Step by Step Guide to the Market Research Process”, and will be available for Q&A via #MRXU

2 PM: Hot Topics & Final Q&A. The Twitterversity will close with any follow-up on hot topics from the day. All POVs welcome!

Complete details can be found at Research Rockstar.

Follow along with your favorite Twitter client using the hashtag #MRXU. We’ll be there!

Clarity of Purpose

I was struck by a recent conversation I had with a senior executive at a large publicly-trade e-commerce company.  This person, a friend, is an intelligent and rightly-skeptical sort whose professional success came not from the endless recitation of homilies or from spouting corporate orthodoxies; instead, he is who he is- he works hard, is intelligent, and treats people well.  His differentiator is a rare commodity: clarity of purpose.

That was the thread that tied together all of his exuberant comments about his company- that the organization has clarity of purpose and at every moment, at every juncture knows what it wants to accomplish for its customers and itself.  Every artifact build inside the company has to accrue to one or more of the immutable principles that form the foundation of the company and to which the employees have an abiding commitment.
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Knowledge Transmission

The dearth of Knowledge Transmission is the single-biggest problem afflicting the corporate world. Today’s organization is no different than yesterday’s as regards its ability to flow towards a configuration that impedes the progress of great ideas. This is the result of the malaise induced by middle-management which intercedes in favor of stasis versus change, thereby destroying ideas as they germinate. The real decision makers at the top, while not blameless, never get exposure to the brilliance that emanates from line-employees.

The ethos of majorities is almost always conservative. Elements of skepticism and irreverence are ground to a pulp in the process of “fitting in.” Winning favor in the traditional way is tantamount to ceding control of one’s own thought-process.

Couple this with the notion that great ideas come from outliers and you have a deadly combination: the modern version of The Peter Principle. Those who do rise, do so by whittling away at their own individuality. Those who don’t are often brilliantly iconoclastic and in their mental laboratories, ideas are generated at a rapid pace. But whither these ideas? They are destroyed early. Idea infanticide is a common trait in today’s corporation.

This is not yet another plea for crowdsourcing ideas. Instead, it’s a philosophical warning to anyone who wants the corporation to evolve and to be more, well, humane.

The Tyranny of the Majority

The British Pacifist Arthur Ponsonby one said that “in wars it is the minorities that are generally right.”  In fact, throughout history, humanists have held that societies can be judged by the way minorities are treated.  The obverse of this is the notion of “the tyranny of the majority” in which by dint of numbers, a particular point of view wins.  It’s the logic of the Gadarene Swine.

The Corporate world is beset and burdened with this logic; its employees are bludgeoned into pulp.  It’s the bed of Procrustus.

While phrases like “the IBM Way” might seem laughable now, I believe that any of us would be hard-pressed to find a company of any appreciable size that doesn’t have its only homogenizing logic and culture.  Outliers are cut down to size.  Artists are told to put away their brushes.  Books are burned.

The ironic part is that in the long run, the corporate commissars and their willing executioners are the ones who suffer far more than the artists, outliers, minorities, and authors.  Those people typically find a place of happiness- they leave and do their own things.  It’s the former group that stays and silently suffers, sometimes with knowledge of misery and sometimes without.

Next time you are assessing an employee and you find yourself thinking “he/she is not a good fit,” ask yourself if that is a good thing or a bad thing.

In the long run the “not a good fits,“ I surmise, who will provide more value and radiate more joy than the good fits.

Market Researcher as Business Anthropologist

A good Market Researcher is a good Business Anthropologist.  Or at least that’s what the MR professional should strive to be.

And he should work in India for at least two years to get REAL training.

Nuance is as important as data.  The interstices are as important as the nodes.  Data without deep context is 50% helpful and 50% problematic.  When MR becomes an exercise not only in narrow problem-solving but in culture and context creating, then we’ll sit in our rightful seat at the C-table.  In fact, we’ll create new seats for ourselves.
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So What?

Excited Market Researcher: I have some really amazing information on the correlation between propensity to buy our product and the level of technical certification of the buyer. When can I present my findings to you?

Sales Leader: Uh cool. We’ll see if my team has some cycles and will get back to you but not sure we can fit it in.

Excited Market Researcher: The fact is that this stuff is really good. We’ve been able to uncover some very strong associations and I think anyone at the company can benefit from these insights.

Sales Leader: Thanks bud. As I said, we’ll look into it. You know, my guys are slammed.

Excited Market Researcher: But…..

Sales Leader: Look man, great to hear you are doing cool research, but, really, so what?

Ever been in this position? Who do you think is missing the boat here?

I think both parties are committing the same crime, that of narrowness and lack of empathy.

If you can’t bridge your work to that of others, then you, by definition, will fail. If you don’t embed the “so what?” in your pitch then don’t even open your mouth.

And if you are too “busy” to get the gift of insights from someone passionate enough to share, then go flip burgers somewhere.

Seriously.

…A Three Hour Tour

Ever had a project at work that you thought would just take a little time and effort and turned out to engulf your life? One of those onions with infinite peels? A simple left turn that led you to an alternate universe?

I’ve had a few such instances and in each case the journey, while seemingly endless, was on balance really rewarding. You can bet that anytime there any problem so hairy that every time you find some success, a new vista to explore opens is one that is highly applicable to other situations. If you get closer to the solution (and if you actually find a solution) you will have undoubtedly moved the world forward just a little bit.

In a very real sense, the lack of desire to identify these problems and follow them to their wonderful conclusion is the problem with corporate America. It’s easier to pull up short, to get tired, to retreat to the quotidian tasks of everyday-work.

My suggestion to every professional is to identify that White Whale and to go after it. But instead of slaying it, catch its song.

How to Present Research Data in a Way that Inspires Action

It’s one thing to collect data and feedback – but quite another to analyze and present the data in a way that is clear and inspires action.

The Power Presentation Outline

Here’s a presentation outline that you can use the next time you have to put together a killer presentation using research data.
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War for Talent

At the Web 2.0 Summit kicking off today, Eric Schmidt of Google discussed the “war for talent” faced by companies in high-tech and especially in advertising-based high-tech. It got me thinking about Market Research and what would create a real “war for talent” in this space. Is it a supply and demand issue; that is, is the “need” for this war dictated by the imbalance between the need for and supply of talented professionals? Or is this something else at play?

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