The Selfie & The Rise of Mobile Ethnography

Each day we’re counting down our Top 12 blog posts of 2014. Coming in at #4 is this essay originally published February 18.

President Lincoln selfie

Last week, #SelfieOlympics trended on Twitter, as Olympic medalists, other Olympians, and Sochi spectators began sharing selfies: photos of themselves taken by their smart phones and uploaded to the web. While selfies by that name have been around for many years, starting with the self-portraits that MySpace users posted to their accounts, selfies have never been more popular. In fact, selfie was the word of the year in 2013, according to the Oxford English Dictionary.

People trust their cameras.

And people trust the people that they send the photos they take with those cameras. And they forget, in the heat of the moment, that – once digital – such photographs can travel around the world in an instant, and be seen by the world in a day.

The unfortunate rise of revenge porn, when former lovers publish the photos they were sent, shows how much this trust can be misplaced.

Yet, despite horror stories, people still take photographs of themselves doing all manner of activities. From the prurient to the pedestrian.

Enter market researchers.

Mobile ethnography can be something as intimate as asking women to photograph how they place pads on their panties, as Field Agent facilitated for P&G. In fact, Field Agent collected 8,000 such photographs. Traditional techniques, like in-person ethnography, would never have gotten that close.

Mobile ethnography can be as prosaic as asking people to take photos of where they are when they are watching the Super Bowl, and what they are drinking.

Super-Bowl-Drinks

Mobile ethnography can be all that and a bag of chips. Fresh Intelligence Research ran two separate exercises, one where shoppers took photos of Tostitos and its competitors as the products were displayed where they shopped, and another where consumers photographed how they prepared and ate tortilla chips.

A synonym for mobile ethnography is self-ethnography. It implies a level of introspection that is often missing from such photos.

But the good news is, that – in an era when consumers don’t trust the government, don’t trust corporations, don’t trust the Internet – they still trust their cameras. Implicitly, they trust us to use what we learn from their cameras for the best.

Let’s hope that when the research industry takes that selfie, we’re deserving of the trust placed in us.

Jeffrey Henning, PRC, is president of Researchscape International, which provides “Do It For You” custom surveys at Do It Yourself prices.  He is a Director at Large on the Marketing Research Association’s Board of Directors. You can follow him on Twitter @jhenning.

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Comments

  1. kkorostoff says:

    Wow, that P&G example is insane!!! But I share your enthusiasm for mobile ethnography. The power of images + the fact that ppl do like taking selfies is a lucky combination for us researchers!

  2. The Fresh Intelligence Research link isn’t working, any chance you can get it foxed?

  3. Jeffrey Henning says:

    Fixed! (But not foxed.)

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  1. […] craving – 2013 was the Year of the Selfie. Expect that to continue in 2014. Brands are increasingly using social media and the broader […]

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