Episode 7 of RomiCast with Romi Mahajan is “The Feedback Episode.” We have two outstanding guests, Rob Hoehn, President of IdeaScale and Erik Koto, President of QuestionPro. Rob’s and Erik’s companies live at different points in the feedback chain.
Romi, Erik and Rob dig deep on the definition and nature of feedback. They talk about how it has changed over time, how companies are taking advantage of it, and elucidate some of the problems companies face in taking advantage of it. They discuss everything from the outdated nature of comment cards, the data deluge, and being the person to tell someone they have lettuce stuck in their teeth.
Sink your teeth into this lively discussion of the nature of contemporary feedback.
Here’s the episode on Research Access’ YouTube Channel: