The Great Data Privacy Debate: A Summary

[Editor's Note: The  following post by Tamara Barber was originally published by and is syndicated with permission by The GreenBook Blog.]

Recently, Andrew Jeavons, EVP at Survey Analytics, moderated a fascinating live debate on data privacy in market research. The virtual debate has been brewing in blogs, LinkedIn, and Twitter for some time, but a discussion paper on the topic from the MRS and new draft guidelines from CASRO brought this issue back to the forefront in recent weeks.

This webinar featured leaders from each of the three major market research associations, as well as industry opinion leaders on the topic. Here is what the six participants had to say in their opening statements (Note that I’ve remained as true to the dialogue as I could given how fast I can type. I’ve included quote marks where I’m sure of their accuracy):
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The Last Mile

I was speaking earlier with Dror Ben-Ishay, CEO of Intlock, a Tel-Aviv based company that has built some amazing marketing extensions to Microsoft’s ubiquitous SharePoint platform. His is a small but fast-growing company that will undoubtedly be successful in the marketplace. What was remarkable, though, is that he is building the company to leverage the HUGE investment in R&D that Microsoft makes. Instead of trying to re-invent the wheel, he’s basically closing the “last mile” between a software platform and the needs of a Marketer.

Bravo.

More of us need to learn from this.  There is opportunity everywhere.  In the MR community, we help others assess the size of markets but we don’t help them clear the last mile.  Thinking aloud, I wonder if an intrepid Research Access reader could start a company (call it Last Mile MR) and focus on closing the yawning gap between data/intelligence and real-world results.

When you find an opportunity, it’s important to seize it.  You seize it or you cede it.  End of story.

So, again, who is up for the challenge?  Let us know and if the idea is good, we’ll feature you on Research Access!

McDonald’s: The Masters of Gamification

[Editor's Note: This post was originally published on our sister site, GameAccess.com.]

McDonald’s has been using Gamification long before us bloggers started talking about it. They’ve been using Gamification for nearly 25 years and considering we didn’t even have mobiles back then, they must have spent a lot of time and money creating their paper based Gamification engagement tool. The famous Monopoly board.

There are several great case studies I will refer to in this blog but will start with perhaps their most popular one, the McDonald’s and Hasbro partnership for the board game which began in 1987.

McDonald’s marketeers (even back then) knew that Gamification works to engage consumers even if they didn’t have the word ‘Gamification’ to describe it at the time.

You’ve all surely seen, known of or even collected the McDonald’s Monopoly stickers. This famous board game/tray paper/online game has become as well-known as the menu itself and literally thousands of people play offline and online every day. For the sake of this blog, I have spent a fair amount of time trying to investigate how much money McDonald’s has made and given away from this game and subsequent ones, but they’ve obviously mastered the art of keeping information like that away from search engines.  This game is so renowned that schemes were developed to win the higher prizes and at one point, even the FBI got involved. That’s how you know when you’ve made something people want to take part in! So much so that there are dedicated blogs to the game and forums where people are genuinely trying to help each other out to win prizes and ‘beat the system’. There are even ‘eBayers’ selling bulk-tokens and looking for the ever-elusive Boardwalk token, which is worth $1m.

McDonald’s consumers have admitted going to eat there everyday to collect the tokens for the Monopoly board, and so, like many good games, it seems it can be as addictive as the food itself. The combination of cheap and quick food and the possibility of winning $1m, $50m or even more cheap and quick food seems just too easy, especially when they give you online boards to print off, just in case you couldn’t get one in a restaurant.
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Fundamentally Speaking: Back To The Basics in Marketing Research

In marketing research, we are frequently faced with getting answers faster and for less investment. In the current business climate, we have become all too familiar with the term“doing more with less.” During a recent NY / Philadelphia MRA conference, we heard repeatedly that it is not only the marketing research supplier facing these issues but also client companies and their end users. In the real world, when facing such aforementioned constraints, what might help in delivering on objectives while continuing to provide credible information?

Throughout many aspects of life, we find success by returning to fundamentals. Although getting back to basics sounds obvious, it is often overlooked. When a baseball player experiences a hitting slump, what does he do? He works with a hitting coach to determine if his fundamentals are correct (i.e. stance, swing, mental approach, etc.) The financial markets are no different. Often we read that the financial market needs to turn to fundamentals in order to back on track or grow. CEO’s of large corporations often mention that their respective companies have solid fundamentals. Solid fundamentals translate into success.

In marketing research, returning to fundamentals and applying superior practices can lead to efficiency. Instead of rushing to find answers, we should not lose sight of basics such as what is it we want to learn. The “how we go about it” ought to come later. Simply obtaining information does not serve stakeholders competently.

It is very tempting and easy in the digital world to go online and get information. Digital is built for speed. However, the old adage “garbage in/garbage out” has never been more valid. More information should never be our goal but, instead, meaningful information.Fundamentals in research tie directly back to getting it right the first time. Today there are many resources from which to garner information. Whether we are conducting primary or secondary research, qualitative or quantitative, there are fundamentals that must be deployed in order to capture findings that meet our goals. “Back to the basics” comes down to applying the right resource against what we want to learn. The mistake of placing the cart before the horse is not new.

Successful solutions are not solely about research technique but in applying optimal methodology to yield credible outcomes. Our challenge is not to be induced by the speed associated with the latest and/or so called greatest but to leverage wide ranging knowledge in order to get it right. Poor designs associated with problem definition, sampling frame, questionnaire development, execution or analysis will guarantee dire results. Starting with fundamentals gives us a foundation from which to build a successful project.

[Editor's Note: This post originally appeared on Steve Levine's Blog, and is syndicated here with permission.]

Where Do Consumers Get Their Information? Anywhere.

There are more information sources for consumers than ever before. We’ve certainly moved well beyond newspapers, magazine, encyclopedias (encyclo-what’s?) and other traditional information sources in favor of every variety of Internet source – websites, social media, blogs, and of course, Wikipedia (that’s more like it.) But we’ve also completely broken a long-standing variable – where people are when they look for information. Home, office, etc., are practically irrelevant now. More and more so, information is retrieved on the go via smartphone. This according to a recent Pew Research study of 2,277 adults (Americans and Their Cell Phones; Aug 15 2011), which says that more than half of Americans now use their cell phones for realtime information retrieval. Specifically:

Half of all adult cell owners (51%) had used their phone at least once to get information they needed right away. One quarter (27%) said that they experienced a situation in the previous month in which they had trouble doing something because they did not have their phone at hand.

The numbers are even more significant when narrowed down to young Americans (18-29):

  • 70% of 18-29 year old cell owners have used their phone for entertainment when they were bored
  • 64% have used their phone to quickly retrieve information they needed
  • 42% have had trouble doing something because they did not have their phone nearby
  • 30% have used their phone to avoid interacting with the people around them

The mobile platform is on the verge of ubiquity, and presents amazing opportunities from a market research perspective, including mobile data collection, location-aware information, capturing customer interactions (via QR codes, for example) and more.

Have you started leveraging mobile devices in your market research? Are you finding shifts in data based on how consumers now retrieve information on the go? We want to hear your thoughts! Post your comments here, or find us on Twitter (@researchaccess).

Advocacy and Action

All companies have a wide range of customers: those who dislike their products and services, those who are indifferent, and those who are raving fans. Most companies try to understand their customers’ feedback so as to improve business; some do so in a very lightweight fashion and others do it rigorously, employing complex listening systems and teams to sift through data. While these efforts are laudable, most companies overlook an important area of action – igniting their advocates to graduate from zealous fans to “virtual” sales people.

It’s understandable why companies miss this so often – because it’s not trivial to operationalize and make work. Luckily, it’s become a lot easier than it ever was.  That’s the message I got in a fertile discussion I had with the CEO of Zuberance, Rob Fuggetta. A former partner at Regis-McKenna, Rob built Zuberance to help customers understand that they have a huge asset in their advocate base and that they have to make use of this asset in the here and now.

Put simply, they have to take the potential energy and make it kinetic.

As I understand it, Zuberance is a web-based software suite that allows a marketer to, very simply, identify, manage, and energize the company’s advocates.

Pretty exciting stuff for an old hand at customer-satisfaction work. What got me really pumped up is my own (bad) experiences with programs like NPS (Net Promoter Score). The idea is brilliant but the execution against the idea is usually poor because most companies don’t do a good job actually capitalizing on the data they collect and rarely create programs that impel their advocates to take the next step.

The MR and VOTC communities have a vested interest in seeing their work operationalized and institutionalized.

Companies like Zuberance can help them.

Free Webinar: How To Set Up a Panel Management Solution in 30 Minutes

Panel management solutions are popping up everywhere, giving companies quite a bit to explore. What keeps many from getting startet, though, is that it may seem too difficult to learn, too time-consuming, or that to much seems dependent on the software company, which may slowing down the panel debut. With MicroPanel, a new solution from our partners at SurveyAnalytics, implementing your own panel management solution doesn’t have to be difficult. The webinar “How To Set Up a Panel Management Solution in 30 Minutes” will help familiarize you with the following:

-Trends & Advantages of creating and managing your own panel solution
-How to get started : 5-point focus to kick off your panel solution
-Customized site behavior: Get Your panel & Panel Portal the way you want it to
-Profiling Surveys: Capturing panel info while you ask questions in your survey
-What Are Knowledge Bank Questions: How to Implement them and connect them to your Panel profiles
-Sampling Portal: Pulling specific data for your surveys

A Question and Answer session will follow prior to the conclusion of the webinar.

This free webinar will take place Wednesday August 24th, 2011 at 8:00 AM PST.

Click here to sign up now

QR Codes Still Kicking

A few months ago, we talked about how QR codes were poised to change the market research industry. Or perhaps, how the time for QR codes had already come and gone. Well, whether they’re the revolutionary technology that so many have claimed them to be or not, they’re definitely still alive and kicking!

A new study from comScore shows that 14 million people in the United States – some 6.2% of the total mobile audience – scanned a QR code in the month of June. The report also showed that QR code users are particularly popular among males (60.5%), between the ages of 18 to 34 (53.4%) who have a household income in excess of $100,000 (36.1%).

Where are these QR codes found? Magazines and newspapers top the list (49.4%), followed by product packaging, (34.3%). The preferred place to scan was at home (58%) and then retail stores (39.4%).

So what’s your verdict? Have you used (or do you plan to use) QR codes as part of a marketing or research campaign? Have you had any success with them, or has their time already come and gone? We want to hear your thoughts, here in the comments or via Twitter (@researchaccess).