Organizing Research: Spotlight on Corengi

We came across an interesting new start up this week called Corengi. The news came to us by way of one of our senior contributors, Vivek, and we thought it was worth spotlighting.

Corengi (short for “clinical options research engine”) is a website that allows patients to find out which clinical trials are clinically appropriate for them.  It turns out that for type 2 diabetes, there are almost 400 clinical trials ongoing in the United States.  Any one patient, however, will be qualified for less than 10% of them.  Corengi has a simple medical questionnaire that allows them to eliminate some of the trials and focus on those that might be appropriate.  (For example, if, for a specific trial, it’s required that a patient is on insulin – and the patient isn’t – it hides this trial from the match results.)   Corengi includes a comprehensive set of trial data updated on a daily basis from federal sources such as clinicaltrials.gov.

In an e-mail conversation with Corengi co-founder Ryan Luce, we asked a bit about his business model. He told us, “Corengi is completely free to patients.  It does, however, present the opportunity for paying clients to go back to registrants and recruit for their specific trials.  Essentially, Corengi will allow augmented recruitment on top of the free directory.”
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Free Webinar: Learn How to Conduct a Conjoint Analysis Study in 1 Hour

Our apologies for the short notice, but we wanted to be sure to draw your attention to a free webinar happening tomorrow, Thursday October 28, 2010 at 9am Pacific (noon Eastern), entitled, “Learn How to Conduct a Conjoint Analysis Study in 1 Hour.”

Research Access contributor Andrew Jeavons will be presenting. This is sure to be an informative and helpful session; we urge you to try to find the time to join in.

See the full session description below. Register here.

Cheers!

Josh

Learn How to Conduct a Conjoint Analysis Study in 1 Hour

Conjoint analysis is a popular marketing research technique that marketers use to determine what features a new product should have and how it should be priced. Conjoint analysis became popular because it was a far less expensive and more flexible way to address these issues than concept testing.

Contrary to popular belief the basics of conjoint analysis are not hard to understand. Give us one hour of your time and we can show you how to conduct a conjoint analysis project.

We’ll answer:

1) What is Conjoint Analysis and how does it work to calculate your respondents’ trade-off decisions?

2) How can you develop Conjoint Studies that provide actionable data for new products/services?

3) How can Conjoint Studies help you predict potential market share for new product concepts? Can you simulate this?

This webinar will answer these questions and more as well as provide a forum to discuss specific challenges.


Back to Basics: What is PR?

public relations –noun

1. the actions of a corporation, store, government, individual, etc., in promoting goodwill between itself and the public, the community, employees, customers, etc.

2. the art, technique, or profession of promoting such goodwill.

PR has always been around in one form or another. From time immemorial, PR has been a successful strategy used by Emperors and Kings, Dictators and Evangelists and Savvy politicians.

Yet I am constantly amazed at how many people misunderstand the art of and the value of Public Relations. Public relations strategies and tactics are used to positively influence perception of everything from technology and oil spills to consumer brands, television shows, politicians and philanthropic causes.

So what is PR today?  It is definitely different than it was over 100 years ago, when the term “Public Relations” was coined. How can PR work in conjunction with market research to help turn critical insights into impactful messages? To better understand, let’s start with a look at the origins of the profession.
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Hanging Together

On an incredible day over two centuries ago, the polymath Benjamin Franklin said to an assembly, “We must all hang together, or assuredly we shall all hang separately.”

The date was August 2, 1776. The Occasion was the signing of the Declaration of Independence.

Like many more of Franklin’s utterances, the meaning transcends time and place and has a lesson for each of us in our present contexts, even in the workplace.

Stick together or be picked off, one by one.

Most of the folks I have met rarely pay this admonition heed. Most folks make deals in their own favor, opportunistically.

But the Greats don’t. The Greats stick with their peers and defend them.

In the corporation, innovation takes place when enough people join hands and circle the wagons, protecting the “creative fires” from the fire-in-belly-dousing processes of bureaucracy. Great professionals don’t sell out innovative people and ideas to the boss, in order to look “mature” and “move up.”

So next time an executive asks you if you support an outlier employee or believe in a cool-but-whacky idea, search your soul.

Was Franklin right?

Your call.

How to Use Polls as Part of Your Market Research Plan

Polls are an outstanding way to collect feedback and engage with your audience.  Polls have become more popular for two specific attributes: first — they don’t take much time.  You can read a poll and answer a poll in less than 10 seconds and that increases response rates.  The second reason is that polls often have the feature of providing immediate feedback about how other people answered the same question.

How to take advantage of Polls for more traditional research

If polls are so wonderful, why don’t we see more of them — other than the political kinds?

The answer lies in the fact that a really good poll should provide valuable, actionable answers that you can do something with.  And that is easier said than done.

Polls are one reason for having a research plan.

Because the premise of a poll is to ask one question at a time, it becomes critical to have a research plan in place — otherwise, you’ll find yourself asking all kinds of ridiculous questions that have no purpose.

But that doesn’t mean that you can’t have fun with polls.  Polls are meant to be more general in nature and even go viral, so it’s worth taking the time to brainstorm around potential questions that you can ask that are both fun and informative.

HINT: If you’ve been following the series and have used our recommendation to use crowd sourcing tools like IdeaScale, then running a few polls is the obvious next step to get some quantitative clarity around a specific topic.

Here are some ideas, samples and types of questions you can ask with polls:

  • Which (product, site, service) is your favorite?
  • Which (product, site, service) do you use most often?
  • Why don’t you use ____________
  • Where do you go for information on____________
  • Ask psychographic questions.  Draw up a series of statements and run them as a series. For example: In general I am willing to take risks (strongly agree, strongly disagree)

Polls DON’T replace good statistics

Polls are a great source of general information – but not all polls are statistically valid.  If you’re simply posting a poll on your web site or letting it run viral – that sample is not truly random.  It’s generally self selected and that means that you have to read that data with care.

MicroPoll is a terrific example of a polling tool, because it’s easy to integrate into the rest of your research plan.  Not only that, but it also has some fantastic advanced features that expand its functionality beyond simple polling.

Two of my favorite features are the viral feature that allows respondents to pass the poll on to THEIR friends or network and the feature that allows for open ended responses.  This allows respondents to round out their answers.

How have YOU used polls as part of your market research plan?

Owning UP

A former friend of mine challenged me recently on a peculiar issue: the difference between acceptance and desire…and the immaturity this difference brings out in weak-willed people.

Sometime ago I asked him to donate some money to a charity that is very close to my heart.  He agreed to do so.

Months went by and no donation.  I sent him an email.  No response.  Another.  No response.

I finally confronted him.  I asked him whether he meant to fulfill his obligation.  At this point, he blew up saying he wanted to decide on his own where to donate his money and that he didn’t want to pay up.  I asked him whether I held a gun to his head when soliciting the original donation.  I asked him whether or not he had, as an adult, agreed to donate the money.  No to the gun. Yes to the decision.

But he still didn’t pay up.  He left in a huff mumbling incoherently about being forced in the first place to say yes.

This is his attitude: blame others for “making” you a liar.

When you say you’ll do something, do it.  Or be upfront about your own indecision or lack of acceptance of the original terms.

Either way, be an adult and own up.

The Management lessons are clear:

  • When you commit to do something, either do it, or gracefully and analytically explain why you can’t keep your commitment.
  • Be careful in locating fault.  Even if you are browbeaten into something, once you commit you have to live with the commitment.
  • Know where you have freedom.  Some things asked of you in the corporation are metaphorically tantamount to the “gun to your head.”  Others are not.  Learn to distinguish between the two.

This stuff is hard.  But when you do it, one person benefits the most:  YOU!

Market Research Planning – What Every CEO, Business Owner, and Entrepreneur Should Know

Today businesses are looking to get ahead.  Innovation is a part of most entrepreneurs personalities… they love to think, solve problems and invent more efficient means to arriving at solutions.  To be successful you have to know your market and develop a plan in order to accomplish your goals.  Market research can help you get there and planning for it is an essential part of the process.

Market Research is “the planning for, collection, and analysis of data relevant to marketing decision making and the communication of the results of this analysis to management.” In order to measure the success of the marketing plan of any kind, market research is the appropriate tool for a company to use. By having a thorough knowledge of factors that have an impact on the target market and the marketing mix, management can be proactive rather than reactive. Research is the difference between viewing the turbulent marketing environment as a threat or as an opportunity.

Before undertaking a business venture, it is important for a business owner to conduct market research to guide them to better business decisions that will later be translated into profits and good business. Even if you already have an existing business and you want to do some changes, market research can be very useful and a must in a lot of cases. Good market research is important to identify the demands of your target market and learn their behavior, including their purchasing behavior.

By learning some market research tips, tools as well as techniques, you will have the tools to develop your own market research plan.  You’ll have the confidence to follow through with your plan and you’ll get the end results that will set you apart from your competitors.

Here are a few ideas…

- Write down the objectives of your research… know what you want to accomplish. Of course, goal-setting is very important in any endeavor as this will guide you throughout the course of your research and in studying the behavior of your target clients. Although you may have one big goal in doing a particular study, it is also important to write down specific details as well.

- Determine the right sample size of your research and make sure it is representative of our target market population. Of course, in any research, getting the correct sample size is one of the crucial parts or else you will not get an accurate data and results for your research.

- Always emphasize that confidentiality is a priority in your research. Understandably, many people are hesitant to share their thoughts and views on something. By assuring them that their answers will be regarded with confidentiality, you can even find it a key to get honest answers from people and maintaining confidentiality is also ethical.

- Make sure your survey questionnaires are concise and direct to the point. This is where a trusted market research consultancy firm always comes in handy.  A highly respected consultancy firm will take care of the dirty work and work with their select group of panels to devise a questionnaire that will result in the sample needed to achieve the clients’ goals.   You don’t have to have a five page survey for your samples. It is important that you know how to draft your questions that can also help you get the answers that you want without having to list a hundred questions and bore your respondent. In the end, you may have a tired respondent who will give lesser replies or lesser quality of replies as well, which can greatly affect your results. Thus, keep this as one of the most important market research tips that you have to remember.

- Choose research tools and techniques that will not only make everything convenient but also help you analyze your results fast and accurate. Online surveys can do just that.  Once again, by working with a trusted market research consultancy, you’ll receive your sample in a timely manner and without the headache that comes with doing all the work yourself.  They can recommend what type of research is most appropriate, help you develop statistically valid samples and provide you with an objective and neutral source of information.   Keep in mind that your research results can help you outsmart competitors but if you are doing research that takes time to finish, you may end up being outwitted by your competitors and your research results may become a waste.

Research has always been thought of as expensive and there’s a perception that only multi-national size companies have the budgets for it.  It’s not the case anymore.  Today research can be done for just a couple thousand dollars and that thousand dollars can be the best money you’ve ever spent.  For $2,500 to $5,000 you can have programming, hosting and receive insight back on your product or concept within a reasonable amount of time.

Whatever your approach to evaluating your idea, make sure you’re meeting the research objectives you’ve outlined for your product or service. With those goals always top-of-mind, your analysis will help you discover whether your idea has any holes that need patching.

How to Use Crowd Sourcing Tools to Enhance or Replace Focus Groups

School of FishFocus groups are probably the most important, yet most overlooked component of a market research plan.  Having a group of people in a room where you can watch their body language and watch their subtle reaction to questions, topics and situations is priceless when it comes to deciding which directions you will take with your market research.

Yet focus groups come at quite a cost: time, money — and lots of both.  While social media and other technical tools and resources provide SOME of this information, they don’t provide all of it.  And this is why I will NOT remove focus groups as a valuable element in the survey process.

But for those of us who don’t have tens of thousands of dollars to invest in the process.  There are some interesting alternatives: social media and crowd sourcing tools like IdeaScale.

Neither of these tools can give you the visual body language component that focus groups provide.  And if that is important to you — then you will have to invest in the focus group process.  But take heart.  Crowd sourcing tools can really help you focus your work so that when you DO get that focus group together – it will be targeted and meaningful.  Maybe you can do one focus group instead of two or three.

What Qualitative Data do Crowd Sourcing Tools Provide

Crowd sourcing tools work give you the opportunity to do virtual brainstorming with an audience.  You can either recruit the audience by sending them an email with a link to your space or you can simply put a link to your space on your web site and send visitors to the site that way.

If you are running a project and have a targeted audience that you can reach, I’d recommend sending invitations to specific people and encouraging them to participate in the space.

If you’re running more of an ongoing listening project, then simply placing a “feedback” tab on your site is sufficient.

Another option is to place a bright orange tab on the side of your web page where people can click to provide feedback-

What’s Possible With Crowd Sourcing

Listening is perhaps the biggest benefit that you can get with crowd sourcing.  One of the benefits of NOT having people congregated in a room with a professional facilitator is that they are more relaxed and tend to feel more inclined to make more unfiltered comments.  The same principle that makes it possible to make bullying comments and rude rants on web sites takes over and people simply tell you what they think.

Using a crowd sourcing tools requires facilitation as well.  People will make comments and contribute ideas and you need to be available to read them. comment on them and filter out the spam that will inevitably show up.

Challengepost.com is Crowd Sourcing in Action

Take a look at the Challengepost.com project.  This web site is literally a marketplace for challenges.  If you’d like to solve a challenge – browse the available challenges and get involved and if you’d like to post a challenge — get it up there.  And if you’re just looking — you can log on and vote challenges up and down.

ChallengePost works on the principles of reward for the best solutions.  Netflix is using it as a clearinghouse for their contests.  Netflix had gotten into a bit of trouble with their contests when people accused them of being unfair.  Their solution was ChallengePost.  Netflix puts up a prize amount.  People contribute solutions to their challenge and the crowd votes the solutions up or down.  The solution with  the most votes wins.

Crowd sourcing is a wonderful new way to enhance and jump start more traditional forms of market research.

Have YOU used crowd sourcing tools like IdeaScale or ChallengePost?  What’s been your experience?

Not All Advocates Are Created Equal

According to a report by Forrester Research, the key to winning effective brand advocates who can promote and advance your brand is tapping the audience of Mass Influencers. Forrester Research reports that there are three influencer categories, which are Social Broadcasters, Mass Influencers, and Potential Influencers, but that Mass Influencers are the best for a variety of reasons: they are “the loudest and most trusted voices in social media,” they are viewed as having areas of expertise, and they have a great amount of influence offline, in addition to many other qualities.

There are numerous ways to communicate and engage the community of Mass Influencers listed in the study. Disney promotes social media mothers who have submitted themselves as applicants to participate in the Disney World Moms Panel. Starbucks identifies Twitterers who are coffee experts and in exchange for giving them free samples, the Twitterers share opinions, special offers, and attitudes. General Mills launched the new Fiber One snack bar and provided their MyBlogSpark members with samples and information, encouraging them to discuss the product. They discovered that online dialogue was a key driver of sales.

How can you reach those Mass Influencers who would become your brand advocates? What can you offer? What questions can you ask? What tools do you already have in place that would create a truly engaging experience for them?

Repetition, Repetition, Repetition

In his farewell address at Westpoint, General Douglas MacArthur opined that in his last few moments, his mind would dwell on “the corp, and the corp, and the corp.” In the famous (yet apocryphal) tale of Arthur Rubinstein who, when asked “Sir, how does one get to Carnegie Hall?” intoned “practice, practice, practice.” And in real estate, everyone knows it’s all about “location, location, location.”

In each of these cases, the underlying theme is that repetition drives inspiration which drives behavior.

What do we need to be repeating more in Market Research?

What should our clever phrase be – the one that allows MR to be thought of as core and not peripheral to the business?

What do you think? What do you think? What do you think?