Goverment 2.0 – Moving Beyond Participation and Engagement

See full size image

Ever since Barack Obama’s presidential campaign, technology and internet for politics has changed from a medium to a platform. The 2008 campaign is often cited as a case study for its inordinate and efficient use of the internet, online-tools and services to engage and organize campaign workers, messaging, and everything in between. Here are some bits and pieces of information that I’ve overheard:

  • The campaign website was built on Drupal (Open Source)
  • The campaign allowed you to invite others to join the movement and create geographic communities
  • The campaign used SMS/Text messaging to announce the VP Pick – thereby communicating not only via email, but now through SMS/text also.

This wave was then moved over to the Administration in early 2009 and Goverment 2.0 was born. As Richard Freidman says – “You name it – you own it” — Tim O’Reilly coined and promulgated the term – Gov 2.0. It encapsulated the notion of using technology for better government.

This began with a movement by the President himself asking the OSTP (Office of Science and Technology Policy)  to craft the Open Government Directive in early 2009. The Open Government Directive itself engaged citizens to provide input using IdeaScale (opengov.ideascale.com) – and NAPA administered that process. Ideas for Open Government were further refined using collaborative wiki tool – Mixed Ink – and finally the Open Goverment Directive was published in Dec 2009.

As part of the Open Government Directive, each of the 24 cabinet level agencies were asked to formulate their own Open Gov plans – by April 2010. The General Services Administration coordinated with 23 Federal Agencies to launch IdeaScale sites for all of the agencies and engage citizens on providing feedback for each of them. On April 16, each of the agencies produced their individual open government plans.

One of the criticisms for such listening initiatives such as crowdsourcing ideas and conducting online dialogs has been that they are exactly that – they are all about participation and engagement – and not anything else. I disagree. Case in point is the Veterans Administration’s VHA Innovation Challenge.

The Veteran’s Administration was challenged by the President himself to innovate and accelerate its service delivery to veterans. VHA Innovation Challenge was announced and launched by Secy Shinseki. It involved asking 310,000 of its own employees, partners, and  contractors how the VA can fulfill its mission better, faster, and cheaper. The VA elected to use IdeaScale as a platform for collecting ideas from all of its employees. Over 50,000 employees participated in this 3 week effort to talk, discuss and vote on ideas that can help the VA. Everyone was included to participate – doctors, nurses, and technologists.

The VA then decided to take top 75 of the 6500 ideas that were generated and asked the submitters to put together and present a detailed and more comprehensive proposal. A panel of judges from multiple disciplines (healthcare, technology etc.) including external participants then judged these proposals and picked 26 winners. These 26 proposals were funded. Funded!

This is one of those moments where you see government actually become better. The VA announced that the panel has selected the 26 winners and all of those ideas have already been assigned program managers to oversee their execution and completion. Many of them will be completed within a couple of months.

It seems fitting that on this Memorial Day, 2010 the VA  leveraged technology and crowdsourcing to actually improve itself, and not simply engage its audience. I will be tracking each of those 26 ideas that are currently under implementation – and we hope that the VA will share their actual implementation results when they have been gathered.

Spam a lot

In the funny Monty Python skit, a chorus of Vikings drowns out other sounds by singing “SPAM, SPAM, SPAM”, glorifying the omnipresent American canned meat icon. SPAM’s Internet namesake is not funny at all, as it literally drowns legitimate e-mails in an outpour of junk messages.

The pesky e-mail spam, which on the insistence of the trademark owner, should be written in small letters to distinguish it from SPAM®, is surprisingly older than public e-mail: the first piece of spam was sent on May 3, 1978, well before e-mail became commercially available (indeed, only a short time after the world’s first experimental e-mail message was sent in 1971 by Ray Tomlinson). The first spam was addressed to a list taken from a printed directory of ARPANET users – the first major wide-area computer network. At that time, it was comprised mostly of universities and select corporations, making the subject of the spam especially apt – a new computer system.

The reaction to this act of aggressive marketing was swift and overwhelming. One MIT professor even angrily suggested that nobody should be allowed to send messages with headers that long, no matter the subject, although he complained about that as well. The first spam quickly gave birth to the first spam fighters. The US military, which controlled ARPANET, issued a stern warning to every user on the network.

Since then, much has changed. The original small group of privileged users exchanging a few occasional short messages grew to 1.3 billion modern e-mail users worldwide sending more than 200 billion e-mails every day (over 2 million every second.)

By some estimates, between 70% and 90% of this volume is spam. If every spam sent in a single day were a can of SPAM®, there would easily be enough to feed all the hungry of the world for a year. This suggests a possible (although highly controversial) solution to the spam problem – charging a small fee for every e-mail sent out – even if only a penny. For sure, it would eliminate almost all spam, but what about the legitimate users of e-mail? Are we ready to pay a few extra dollars for a spam-free world? Apparently, most netizens are not keen to the idea. Too bad. A single penny per e-mail could go a long way towards not only exterminating pest spam but also helping to solve major global problems. With a penny ‘per’ toll with the current volume of e-mails, the revenues would cover the initial US economic bailout cost of $700B in just one year. But my calculator is itching to share some more fun facts: if you were to put all the pennies from a year’s worth of e-mails side by side, the chain would reach the Sun 10 times! Our Moon is too easy a target – it would take only several hours to build a spine of pennies for the new space elevator.

In November 2008, the FBI scored a major victory by shutting down what they deemed the main spam portal. The U.S.-based company, McColo Corp., catered to bulk e-mailers, and its deactivation cut the amount of global spam more than in half in just one day. The relief did not last, unfortunately – in just a few days the perpetrators, very much like Hydra, regenerated their amputated limbs and were back in business with a vengeance, running it from other countries.

The future, however, is not so bleak. Education is beginning to take effect. Many home users are now protected by firewalls, antivirus software and spam filters. Through enforceable Internet policies, businesses prevent employees from sending spam and other inappropriate messages. Even Microsoft is increasingly engaged in the battlefield and future versions of Windows might be ‘bullet-proof’ to spam.

Spam-protection strategies range from small to geo-political. Unfortunately, neither method is universal. If a spam filter tries to block the word ‘cialis’, it also removes all legitimate e-mails containing the word ‘specialist’. On a global scale, some suggest to ‘cut’ entire countries harboring spammers off the net. This is not likely to happen any time soon though, as the biggest source of spam is the USA.

Spammers make their living while there is a receptive audience for cheap Rolexes, offers to raise the manhood ego, solicitations to redeem an inheritance from Nigeria and a chance to make a quick buck exploiting commercial market research surveys. The most efficient method for spam extermination is simple and low-tech: just don’t open spam. If spammers do not have business, there is no reason to send more offers. If we do not use them, they will be out of cash and out of business soon.

Drilling support eroding

“The oil spill has also changed Americans’ attitudes on the trade-off between energy production and environmental protection — underscoring the challenges U.S. leaders will face in addressing such issues going forward.”

Read on…

Summer Travel Plans on the Rise

An increasing number of consumers plan to engage in leisure travel this Memorial Day weekend and summer, according to a new survey from Deloitte. The report says the web, mobile devices and social media are increasingly playing important roles in travelers’ decision-making processes.

Health 2.0 Goes to Washington

This conference will be a first-of-its kind opportunity for government leaders, trade associations, policy makers and the media to meet the leading innovators from the Health 2.0 community and share visions and practical solutions that will shape the future of health care.

View the agenda and registration information (free for federal employees).

Gov 2.0: The Next Internet Boom

The Gov 2.0 Expo just wrapped up in Washington D.C. today with the White House urging federal agencies to make statistical data and other information available to the public, the Internet’s next big opportunity may be tapping that information to boost government transparency, efficiency, and responsiveness.
On their end the government has partnered with companies, most notably Ideascale to collect feedback from federal agencies and the community to help governments work better.

Market Research is Good but NOT as a Starting Point

The rise of Market Research has both powered and accompanied the rise of companies driven by principles of Scientific Management in which Algorithm and Data Management have replaced Intuition as the prime mover behind decision making. MR as a discipline can produce impressive tomes of data –cut every which way –and can be very rigorous and logical. As regards rigor, MR beats pure intuition. MR can also provide frameworks for analysis that provide new ways of thinking about current problems. As regards these frameworks, MR and Intuition are about equal. Where, however , MR falls flat on its face is in idea-generation, the life-blood of entrepreneurs.

Agree or disagree, I challenge you to recall reading about a start-up that grew out of its founders’ in-depth reading of MR tracts. I can’t think of one such story. What I do read about all the time is how companies germinate in the minds of entrepreneurs because of some “experiential deficit,” some perceived lacking in the particular experience of a particular person or small set of people. The person who started an Internet music company because he couldn’t get the songs he wanted on traditional radio, the person who started a shoe company because she couldn’t find comfy-yet-sexy high heels, and so on.

Market Research is important but not as the point of embarkation.

Agree? Disagree? Let me know.

Sponsored Conversation Marketing to Reach $56.8M

Sponsored Conversations, a niche player in the Word-of-Mouth category of alternative marketing is expected to reach $56.8 Million this year, according to new PQ Media statistics. Such campaigns grew 13.9% to $46 million in 2009, despite double-digit declines in traditional advertising spending.

ComScore Is Now Free For Startups

ComScore announced that it is making its site tagging free for all websites and offering free access to its dashboard for some startups. The free offering called “Start-up, step-up” initiative, will be giving startups access to its dashboard for free provided they have less than a million monthly unique visitors.

Consumers hate surprises at checkout

Webcredible’s recent survey findings reveal what niggles consumers the during an online checkout process. More than a quarter of online shoppers (29%) dislike being forced to register in order to complete a purchase. You can read the full report here and find out how you can make your consumers’ checkout experience as easy and hassle-free as possible.