Satisfaction Is Transactional, Commitment Is Relational

Caring man cupping a red heart in his hands with one hand held protectively over the top in a love, romance and nurturing concept.

What Is Commitment? It is critical to understand that loyalty and commitment are two different constructs: Loyalty is behavioral (i.e., What you buy) Commitment is emotional (i.e., How you feel about what you buy) From a marketing perspective, loyalty can be bought while commitment cannot. A person can be behaviorally loyal to your brand, using [...]

Latest Articles

Optimizing PPC Campaigns by Better Understanding Connotation and Motivation

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On September 10, the crew from Marketing Experiments asked a very pertinent question: How can we change our Pay-Per-Click (PPC) ads to improve their impact? In classic Marketing Experiments fashion, the speakers presented multiple ads with slight variations in the traditional A/B test format. Below is an example of some of the ads they tested: [...]

A Gentle Introduction to Concept Development

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The following is an excerpt from Marketing Concepts That Win! Save Time, Money and Work by Crafting Concepts Right the First Time by Martha Guidry. Published under license from the author. Behind every successful product or service lies a powerful concept. It is really that simple. Product and service offerings that win in the marketplace [...]

NPS Requires Much Larger Sample Sizes Than Alternatives

test your strength game

At Market Strategies, we receive all sorts of questions about Net Promoter Score (NPS): Where did it come from? What are its major pros and cons? Is it the Holy Grail of marketing research or not? I answered many of these three years ago in an article for the AMA’s Marketing Research Magazine. This post addresses the surprising [...]

Understanding TURF (Total Unduplicated Reach and Frequency)

The 50 yard line of an American football field

On Tuesday, August 26, Survey Analytics asked the question “What is TURF Analysis?” Although it has nothing to do with football, it has numerous uses in media as well as product and services research. TURF (Total Unduplicated Reach and Frequency) got its start in the early days of media planning, where planners sought to maximize [...]

Forget the Seat at the Table and Come off the Bench

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As I get ready to attend the Corporate Researchers Conference next week, I’m bracing myself for the inevitable lament from researchers that they don’t have “a seat at the table”—a place of influence with senior executives. They feel they aren’t getting the respect they deserve. It’s something I’ve been hearing for much of my 25+ [...]


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As the marketing and market research world get more and more comfortable with mobile technology, there are opportunities to go beyond the traditional survey in this innovative realm. Sure, it’s easy to do your first few mobile surveys using tried and true surveys, such as a customer feedback survey or an attitude and usage study. [...]


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Polls are an outstanding way to collect feedback and engage with your audience.  Polls have become more popular for two specific attributes: first — they don’t take much time.  You can read a poll and answer a poll in less than 10 seconds and that increases response rates.  The second reason is that polls often [...]

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NPS Requires Much Larger Sample Sizes Than Alternatives

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