Order Bias Is a Larger Source of Error Than You Think

Two hands, shuffling a deck of cards, seen from the dealers point of view.

Last week I was writing a questionnaire for a client using their survey software account, and I was chagrined to discover that it lacked the ability to randomize the display of items in a choice list. This is a common capability of all modern survey software applications, including QuestionPro, Survey Analytics, Google Consumer Surveys, and [...]

Latest Articles

Towards A Smarter Brand Positioning Study

3D chess set from Star Trek

Last week the good folks at Quirks and Toluna posed a serious question: Can we as an industry make our brand positioning studies more intelligent? Peter Shafer, SVP with Toluna, presented interesting work that they are doing that combines brand positioning in the broader context of marketing automation. The movement toward automation of marketing activities [...]

Conscious or Unconscious, That Is The Question

David Tennant as Hamlet with the skull of Andre Tchaikovsky as Yorick

Most marketing research relies on assessing consumers’ conscious reactions to marketing ideas, ads, commercials, etc., through questionnaires, surveys, and focus groups. It also often relies on evidence that the message was attended to by assessing recall of ad content. But market researchers make several faulty assumptions in taking this approach. One assumption is that respondents [...]

You Can’t Spell “Big Data” Without “V”

Venn Diagram of Velocity, Volume, Variety

If you’ve been alive and reading anything published in the last year, you’ve probably seen two terms – Big Data and The Cloud (a great name for an indie electronic synth-pop band, btw). I have to admit that every time I hear the term Big Data I picture a server room with network storage devices [...]

8 Customer Insights That Drive Growth

8 ball

Consumer insights information answers many questions for marketing, but none are more important than to identify the right growth opportunities, and to deliver a deep understanding of what matters most to your target consumers. Only 20% of marketers say they truly know their consumers. And, 81% of marketing decision makers are concerned about reaching the [...]

Revenue Growth of the Top 50 U.S. Market Research Firms

Road sign for 50 MPH

The American Marketing Association has published their annual report on the Top 50 U.S. Market Research Firms [PDF]. I was especially interested in analyzing the companies by growth rate. Here’s a quadrant analysis dividing them by size and by growth rate. The Top 25 have U.S. revenues from $50 million for #25 Rentrak to $3.2 [...]

Advertisement

Chart of the Week

“How To” Posts

IdeaScale innovation process

Four Collaborative Steps to Innovation

Open innovation is the practice of collecting data from a wide audience in order to solve problems or evolve. And this practice is being utilized in every industry, from government to nonprofits to enterprise-level companies to universities, with numerous different end goals and objectives. Marketers are using it for research, product managers are using it [...]

1 person 2 smartphones - mobile phone use

Exaggerated Self-reporting of Mobile Phone Use

We asked some of our favorite bloggers to provide us a “lost gem” – a great article that deserved wider response than it received the first time it was published. This piece by Ashley Richards was originally published June 27 for Survey Post. A recent article in the Journal of Computer-Mediated Communication examines the accuracy of self-reported [...]

Tools

5 Awesome Free Online Data Tools from the U.S. Census

Too often in the day to day business of research, we forget that there’s an astounding set of data resources provided by the U.S. Census Bureau. Doubtless other U.S. federal agencies and statistical agencies in other countries have some nice data goodies for us, but the U.S. Census Bureau is the treasure trove. Here are [...]

back-to-school

MR 101: Validity and Reliability in Surveys

Confession: I don’t have formal training as a market researcher. I came to market research late in life by way of my training in information technology and computer science, and it’s something I’ve had to study – and continue to study today. And trust me: I’ve studied a lot in my life, and learning about [...]

knife

Customer Segmentation – An Overview

This information is useful for people who are interested in matching the best messages or products possible to those customers or prospects most likely to buy them. Why Segmentation? If you make a product, have a service, market or sell, customer segmentation is important to you. The days of one-size-fits-all approaches are long over, and [...]

share of wallet

Grow Your Business by Focusing on Share of Wallet

At the Marketing Research Association’s Insights & Strategy Conference in Orlando today, Timothy  Keiningham of Ipsos Loyalty shared an update on the Ipsos Wallet Allocation Rule method, which won the 2011 NGMR Innovation Award. Traditional customer loyalty measures alone do a poor job of predicting Share of Wallet, the percent of category purchases captured by [...]

Grandma

Data Visualization Lesson 2: Think of Grandma

As the old composition adage goes, if it doesn’t make sense to the reader, it’s usually the author’s fault. The same applies to data visualization. Much like written or spoken communication, visuals invite the audience to extrapolate information, draw inferences, and make judgments or decisions. If a picture is indeed worth a thousand words, it [...]

facebook-logo

How to Use Facebook for Market Research Surveys

It’s an understatement to say that there’s tremendous interest in using Facebook for market research.  Indeed, among the most popular posts on Research Access is one written last year by Survey Analytics‘ CEO Vivek Bhaskaran, entitled “Social Media Research – Using Facebook for Survey Invitations and Market Research.” What not everybody realizes is that companies [...]

calipers

Measuring the Effectiveness of Your Blog

After you’ve been blogging for a few months, it’s a good idea to take a step back, examine what’s worked, and refine your blogging strategy. Especially if you have only recently begun blogging, it’s important to frequently review your strategy and successes, to make sure that you are progressing toward your goals. This can be [...]

AngelDevil

Turning NPS Detractors into Promoters

If you’ve been following my blog recently, you know I’ve been exploring Net Promoter Score, a system of measuring customer loyalty developed by Fred Reichheld and described in his 2006 book “The Ultimate Question.” You also know I think it’s an invaluable tool for improving your business and building client loyalty. In this post, I’d [...]

witness on stand

Ask Me No Leading Questions, and I’ll Tell You No Lies

The most common problem with the draft questionnaires that are sent to me is the use of leading questions. A leading question suggests the answer the survey author is looking for and often unintentionally reflects the author’s bias. As a result, the answers to such questions overstate actual support for the item being researched. Leading [...]

Advertisement